Business ProfileforAnna's Seafood

Order Date: 1/26/2022 Order number: ********** Price; $174.93 I pre-ordered 7 crabs online for pickup on 1/27. My mother stoped by to pick up and ****** had no record of my order at all. She then had to purchase the 7 crabs on her own. I tried calling that afternoon but they are impossible to get ahold of and there was no answer and their voicemail was full.I went to the store the next morning from Sonoma and spoke with a grey haired guy at the counter, *****, and explained the situation. He said that they have all kinds of problems with their online ordering system and told me to just come in. I told him I was charged for the crabs that were not in their system and that I needed a refund. He said no problem, had his employee take a photo of my receipt on my phone and said I will be getting a refund. Fast forward to 2/14, no refund. I then tried calling, no answer and voicemail full. I went on their website and left a message in their comments section, no response. I was given the number of ****, the manager and sent him a text explaining the situation. He told me that I would have to file a claim with my bank even though they charged my for something I wasn't able to pick up because they had no record of my order and I purchased the crabs again thinking I would be refunded for their mistake. I drove down again trying to speak with the owner, she was not there so I left my name and number, no response after two weeks.I refuse to try and get my back to dispute the charge. It was their mistake with the online ordering and they should not profit from me paying twice for the product. It is fraud to involve the bank and they stole my money from the online ordering. I am a business owner in Sonoma and I am astonished how this company operates. I have paid $350 for seven crabs, double the price. I simply want half of that back. The online order that I was charged for and wasn't able to pick up needs to be returned to me.