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Business Profile

Collections Agencies

Qualia Collection Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 18 I received a letter of company called Qualia Collection stating I owe grand view towers *********. They treated me to ruin my credit and stating I have to pay them this money or else . I didnt appreciate that at all first of all I dont owe them anything I forward them court documents that onces we separated we both go our own ways and thats that . We wouldnt owe anything due to them selling money from us and them keeping my deposit. Now this company comes along stating to give them money when I have court documents we dont owe anyone anything we did ask judge order both our lawyers agreeed. They keep harassing me and have personal information that puts me to worry Im going file a police report . I want to report the bueral as stated they are harassing people without any knowledge and threatening to do things if we dont pay thats unethical. The level of harassment is unjustified. I ask you to look into there practices . I want them to leave me alone I contacted the person that supposly sent them to collect they are washing there hands cleaning acting like they didnt contact them . I have this company Qualia Collection treating me saying they will ruin my credit and thats not right for no reason .

    Business Response

    Date: 07/25/2025

    Qualia Collection Services (QCS) is in receipt of the complaint submitted by the consumer.  Please note that QCS takes complaints seriously and is committed to promptly resolving any issues. In this regard, it has conducted an investigation into the matters stated in the complaint. 

    QCS confirms that it has ceased collection on the account and requested deletion of the tradeline.  *** hopes this resolves the consumers complaint. 

    This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.

  • Initial Complaint

    Date:07/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I spoke to a customer service representative asking about the information on the record line they stated they didnt have my information. Then we made arrangements for a payment plan but then I was going online to pay for it. They stated they dont have my information

    Business Response

    Date: 07/25/2025

    Qualia Collection Services (QCS) is in receipt of the complaint submitted by the consumer. Please note that *** takes complaints seriously and is committed to promptly resolving any issues.  In this regard, it has conducted an investigation into the matters stated in the complaint.

    Based on the results of the investigation, *** confirms the account referenced in the complaint is unpaid and owing, and that the consumer has an active payment arrangement. Since the complaint was filed, the consumer has spoken by phone regarding this arrangement with QCS.  The consumer may contact QCS directly at ************** or P.O. **************************** if they would like to request further information.

    This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.

  • Initial Complaint

    Date:07/18/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Qualia Collection Services, I do not have a contract with Qualia Collection Services, they did not provide me with the original contract as requested.

    Business Response

    Date: 07/25/2025

    Qualia Collection Services (QCS) is in receipt of the complaint submitted by the consumer. Please note that *** takes complaints seriously and is committed to promptly resolving any issues.  In this regard, it has conducted an investigation into the matters stated in the complaint.

    Based on the results of the investigation, *** confirms the account referenced in the complaint is currently unpaid and owing. *** will mail the consumer verification of the debt.

    This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.

  • Initial Complaint

    Date:07/17/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has put a 300$ collections report on my credit report. This debt is fraudulent and I have never had any business with these people or anyone associated with this business. I have reached out multiple times to have them provide evidence of this debt and nobody reaches back out or answers. This is hurting my credit score and is completely fraudulent. There is no way this is real and if it was, a reputable agency would of picked up this debt instead.

    Business Response

    Date: 07/25/2025


    ******************** (Optio) is in receipt of the complaint submitted by the consumer.  Please note that Optio takes complaints seriously and is committed to promptly resolving any issues.  In this regard, it has conducted an investigation into the matters stated in the complaint.

    QCS confirms that it has ceased collection on the account and requested deletion of the tradeline.  QCS hopes this resolves the consumers complaint. 

    This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was checking my credit report and notice that I had a collections with Qualia Collections service. Im assuming this is for a rent recovery that I owed and was paying on. However my account was sold and ********************** has not reached out to me about the 2208 dollar debt and I can not find any information about how to pay this debt nor has the company reached about how they took over this debt so theres really nothing I can do. I would like for it to be removed from my credit report as soon as possible.

    Business Response

    Date: 07/16/2025


    Qualia Collection Services (QCS) is in receipt of the complaint submitted by the consumer. Please note that QCS takes complaints seriously and is committed to promptly resolving any issues.  In this regard, it has conducted an investigation into the matters stated in the complaint.

    Based on the results of the investigation, *** confirms the account referenced in the complaint is currently unpaid and owing and that proper notice was sent as required by law.  QCS also attempted to contact the consumer by telephone to resolve the account.  The consumer may contact QCS directly at ************** or P.O. **************************** to resolve the issue or to request information.

    This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lived at *********** with my family and owed only a few days of rent. I clearly told the apartment office I was ready to pay immediately, but they refused to accept the payment and instead sent the account to **************************** added false charges like alleged damage to the fire/alarm system, which was already installed and working when I moved in. I asked multiple times for proof of any damage or extra fees, but they provided ******** the debt has gone to Qualia Collection Services for $1,443 and is hurting my credit report. I believe this is unfair and unethical behavior. Im willing to pay the original rent, but I will not accept undocumented or made-up fees.

    Business Response

    Date: 07/16/2025

    Qualia Collection Services (QCS) is in receipt of the complaint submitted by the consumer. Please note that *** takes complaints seriously and is committed to promptly resolving any issues.  In this regard, it has conducted an investigation into the matters stated in the complaint.

    Based on the results of the investigation, *** confirms the account referenced in the complaint is currently unpaid and owing. *** will mail the consumer verification of the debt.

    This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.

    Customer Answer

    Date: 07/17/2025

     
    Complaint: 23563177

    I am rejecting this response because:

    Sincerely,

    Muhammad ***** ****

    Thank you for the update.


    I want to clarify that I only rented the house for 4 days, and I vacated the property within the agreed timeframe. I never received any formal documentation from Qualia Collection Services (QCS) regarding the alleged debt, nor was I notified properly before this complaint was filed. If any documents exist, I believe they may not be authentic or are being misrepresented.


    Despite this, I am willing to resolve the issue fairly. I request that *** provide complete verification of the debt, including signed agreements, invoices, or proof of extended stay. Once that is provided and verified to be legitimate, I am open to paying any reasonable and valid amount.

    Business Response

    Date: 07/24/2025

    Qualia Collection Services (QCS) responds further to the complaint submitted by the consumer. 

    QCS confirms that it has ceased collection on the account and requested deletion of the tradeline.  QCS hopes this resolves the consumers complaint. 

    This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.

    Customer Answer

    Date: 07/31/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Muhammad ***** ****

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Qualia Collection Service. I do not have a contract with Qualia Collection Service, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/03/2025


    Qualia Collection Services (QCS) is in receipt of the complaint submitted by the consumer. Please note that QCS takes complaints seriously and is committed to promptly resolving any issues.  In this regard, it has conducted an investigation into the matters stated in the complaint.

    Based on the results of the investigation, *** confirms the account referenced in the complaint is currently unpaid and owing. *** will mail the consumer verification of the debt.

    This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.

    Customer Answer

    Date: 07/08/2025

     
    Complaint: 23550824

    Dear Qualia Collection Services, 


    I am rejecting this response because:
    I noticed you are attempting to collect the listed alleged debt. I hereby dispute the validity of the alleged debt listed below Entirely. I also request verification of the alleged debt, specifically, a copy of the ORIGINAL PURCHASE AGREEMENT. Agreement must be with the original creditor and signed by all parties involved. I am requesting this because I have had different companies reach out to me about this same alleged debt.

    I am requesting Immediate deletion of all prior reporting made to any consumer reporting agencies. You must Cease Collection efforts until this alleged debt is validated. You must show proof that you legally own this alleged debt and that it is accurate and complete.

    Sincerely,

    Yingzhuo Dong

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against QUALIA COLLECTION SERV for unlawful credit reporting, unauthorized use of my personal data, and identity misuse.This account appears on my Experian, TransUnion, Equifax report, allegedly tied to *****************************, with a balance of $5,031. I have never received a signed contract, validation, or legal proof of assignment.QUALIA QUALIA COLLECTION SERV is reporting this in my name without:Proof of ownership Power of Attorney Signed consent Chain of title or Master Servicing Agreement I am not asking for an investigation. I am demanding direct answers. Please require QUALIA QUALIA COLLECTION SERV to respond to the following:1.Who was the original creditor?2.Where is the bill of sale, flow of assignments, and legal right to collect?3.Has this debt been discharged, settled, or securitized?4.What lawful basis allows QUALIA QUALIA COLLECTION SERV to access and report my private credit data?5.Has QUALIA QUALIA COLLECTION SERV issued IRS forms (****-C or 1099-A) or validated this account per FDCPA?They are using my name, likeness, and Social Security number in commerce without consent. This may constitute unauthorized data sharing and identity theft.If QUALIA QUALIA COLLECTION SERV cannot produce proper documentation and legal standing, I demand full deletion of this tradeline and an immediate cease of reporting activity.All rights reserved under FDCPA, FCRA, UCC, and federal consumer protection law.******* ******* ************************* **********************************************

    Business Response

    Date: 07/03/2025

    Qualia Collection Services (QCS) is in receipt of the complaint submitted by the consumer.  Please note that QCS takes complaints seriously and is committed to promptly resolving any issues. In this regard, it has conducted an investigation into the matters stated in the complaint. 

    QCS confirms that it has ceased collection on the account and requested deletion of the tradeline.  *** hopes this resolves the consumers complaint. 

    This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I DO NOT OWE THIS **** AS THEY WILL NOT FURNISH THE ORIGINAL CONTRACT AS WELL AS THEY WILL NOT DISPUTE THIS PERSONALLY WITH THEM STATING I HAVE TO PAY $1.00 TO ACCESS THE CURRENT FILE AND GET UP TO DATE INFORMATION ON A **** THEY SAY I OWE. I HAVE PAPERWORK FROM **** STATING THE **** HAS BEEN PAID AS OF FEB 2023. THE COMPANY DOESNT WANT TO WORK WITH ME AT ALL IN GETTING THIS TAKEN OFF MY CREDIT REPORT AND THREATENED THAT IT WOULD STAY THERE IF I DIDNT PAY $1.00 FOR THEM TO ACCESS MY INFORMATION THEY ALREADY HAVE. I CONTACTED THE SEASONS AND I CONTACTED THEIR PAY SYSTEM AND THEY ALL STATE THAT THEY HAVE NO RECORD OF **** OWED.

    Business Response

    Date: 07/01/2025

    Qualia Collection Services (QCS) is in receipt of the complaint submitted by the consumer. Please note that *** takes complaints seriously and is committed to promptly resolving any issues.  In this regard, it has conducted an investigation into the matters stated in the complaint.

    Based on the results of the investigation, *** confirms the account referenced in the complaint is currently unpaid and owing. *** has previously mailed the consumer verification of the debt and marked the account as disputed. In the event the consumer does not receive the documents within a reasonable time, the consumer should contact QCS directly.  QCS has no record of the phone call mentioned in the complaint.

    This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.

  • Initial Complaint

    Date:06/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $158 fee that I was never warned about.Never received a letter warning.Never reached out to about any fees from agency

    Business Response

    Date: 07/01/2025

    Qualia Collection Services (QCS) is in receipt of the complaint submitted by the consumer. Please note that *** takes complaints seriously and is committed to promptly resolving any issues.  In this regard, it has conducted an investigation into the matters stated in the complaint.

    Based on the results of the investigation, *** confirms the account referenced in the complaint is currently unpaid and owing.  On June 07, 2024, *** sent the consumer written notice of the debt. *** also attempted to contact the consumer by telephone to resolve the account.  The consumer may contact QCS directly at ************** or P.O. *************************** to resolve the issue or to request information

    This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.

Qualia Collection Services is NOT a BBB Accredited Business.

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