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Business Profile

Online Retailer

Leech.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello:

    They sent us two dead leeches very late and now (despite their policy) they are not issuing a refund to us. The mislead us.

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged more than the price they agreed to charged and they are refusing to refund the overcharge.
    I was told my order would be $500 discounted down from. $685 but they cancelled the correctly priced order and are keeping my money from the incorrectly charged order and refusing to refund to their offered price. They are claiming that prices have gone up and they will no longer honor the price that my order was suppose to cost even though my discount still worked and they made this offer within a week of placing my order and it is why I placed my order.
    I would like to be refunded the amount I was overcharged.
    They simply told me to go find another supplier for my future orders and are refusing to honor their price offer theybused to bait me in to order with them.

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 9/30/22 with hirudo.com aka leech.com as they are the same company. Order number ****, I ordered 1 pregnant leech $16, 1 Dracula leech $20, 1 large leech $13.50, acrylic leech bed $10, and portion of moss $10. With no prior notification nor any warnings on their website, they substituted 5 non mature medium leeches($8) and sent the portion of moss as well. There was also NO communication that my order was being substituted as well as they substituted the 2 extra leeches for a piece of acrylic plastic. I have explained in detail I would take a refund of purchase price of the 3 leeches I paid for minus the $8 for the 3 medium leeches as well as a full refund for the acrylic leech bed and happy to send their extra leeches back as I ordered the pregnant leech to view the life cycle of a leech and am unprepared to euthanize a living creature much less 2 and can not care for more than the 3 I ordered. There has been no resolution and they continue to maintain 2 living creatures that I am forced to care for is a proper substitution for an acrylic plastic piece. I thank you for your time and hope for a speedy resolution as the company won’t respond other than they substituted properly and have not resolved any of this.

Leech.com is NOT a BBB Accredited Business.

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