Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The price of my box rental was raised 41% without notice. From $136 to $192. When I asked about it I was told the computer says so.

• Initial Complaint

  Date:06/06/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, I went to this UPS Store, on Niblick near the Marriott, to see if they could ship 2 large specimens - one a large amethyst, one a large Peruvian Pyrite. They said yes. I told them they needed to be very carefully wrapped, assurances given all round. Package arrives in a timely fashion with 2 broken specimens, one almost to dust. The packaging, if you can call it that, was as poor as it could have been, there was no padding to secure them and as a result they were bounced around against each other. The box was torn, open in one spot and full of dents due to the lack of packing material. I contacted the store immediately and spoke with "KP" who would not give me his name but I believe it is Keiran Patel. He sent me an email with I needed to send him (photos, tracking #, pictures of items and box, estimate of value). I did so. He also said he would be sending someone to examine the package so don't throw anything away. I have not. Now, 6 weeks later, one of his floor associates is asking me to start a claim. I clicked on the link -- lo' and behold, I don't have all the info requested. KP has refused to give me his phone number, calls RARELY and only from an undisclosed number and is doing nothing to get this resolved. The payment for the packaging and shipping was $130. The specimens were valued, by an expert, at ~$900 total (for both). This "KP" is doing nothing to communicate, work with me, talk to me, tell me when I can expect a reimbursement and payment for the items they broke... Nothing. I've been patient, emailed (can't call) several times... So I am at a loss of where to go from here. Hoping you can help me and thanks for reading.

• Initial Complaint

  Date:01/30/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 12/13/22 entered store with preboxed shipment Asked for ground shipping was convinced by store staff to use UPS 3 day select service paid the $134.86 shipping cost Was told it would arrive by Friday 12/16/22 Followed tracking number when package did not arrive Contacted store manager in person 12/20/22 Manager was rude and would not help said "package is at the hub?" and he could not help said to call UPS I called UPS and routed back to the store continued to track package online and saw tracking was updated on the 1/16/23 as hazardous? I contacted UPS via email and Jen Woeste replied that a partial decal was on the box that marked it hazardous even tho the box contained cookie jars. I worked with Jen at UPS corporate package returned Jen stated via email that the UPS store 1551 would not reply to her calls or emails Jen also stated that it is the UPS stores responsibility to make sure the package is inspected and fit to ship She said my package should have never been allowed to ship. Jen and I worked together to get my package returned to the store 1551 and on 1/20/23 Friday I picked up my there The manager at the 1551 store had no clue what was going on I then asked for a refund as the package was not delivered and as Jen stated the staff at store 1551 should have never let the package ship he said NO refund I then asked if he would work to resolve the issue with me he said NO call UPS
  1/20/23 I called UPS and filed a complaint and opened a case against store 1551. As of 1/27/23 I received a very nice and polite phone call from the store manager of 1551 asking if we could work together to resolve the issue. I asked for a refund and again he said No We began to argue and the nice manager turned bitter once again he stated it as my fault and that the staff person that handled the transaction was in training? I told him UPS corporate said his store should have caught the error and never shipped the package.