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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In February 2022 I brought my BMW in for an oil change. The service center knowingly stripped my oil drain plug during this service but did not make me aware. As well as stripping the oil drain plug, they improperly installed my oil filter causing it to leak approximately 2 quarts of oil all over my engine, and risking engine failure I brought it back to the Jiffy Lube service center and they "replaced the oil filter". However in April of 2022 I noticed having to add a quart of oil about every month to my BMW. Fast forward to my second oil change visit in June of 2022 and they told me that they would not service my vehicle because the oil drain plug was stripped. have now taken my car to an independent mechanic and they have confirmed that the threads of the oil plug are stripped and it may need a new oil pan. I have made Jiffy Lube of Paso Robles aware of this and they said management would contact me soon but I have yet to hear anything after a full week. Since this matter is urgent and may cause further damage to my vehicle if it cannot be serviced this is why I am filing a complaint. Thank you, D***** ******
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Contact Information
200 Oak Hill Rd
Paso Robles, CA 93446-5427
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.