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Business Profile

Online Retailer

Zoe's Loft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just noticed that Zoe's Loft has been taking ***** month from my bank account since 2020 that I did not give authorization for. I made a purchase in 2020, but did not sign up for a membership, and have been charged every month since. Now that I am reading complaints against them I see that they have done this to several people. I would like reimbursed.

  • Initial Complaint

    Date:01/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged my credit card monthly even after canceling my account and profile. It was just noticed 1/17/2023 ($59) and was refunded when called out. But these charges go back months. I canceled my account after the initial 3month trial. Yet continued to be charged - it makes me wonder how many others this has happened to, I should use my contacts to make inquiries.Dec 13, 2022 $59 Nov 14, 2022 $59 Oct 13, 2022 $59 Oct 3, 2022 $49 Sept 13 2022 $59 Sept 2 2022 $49 Aug 15, 2022 $59 Aug 2, 2022 $49 Jul 13, 2022 $59 Jul 5, 2022 $49 Jun 13, 2022 $59 Jun 2, 2022 $49 May 2, 2022 $49 compare the transactions dates noted into your system as well as when my account was supposed to have been terminated. I have the credit card statements. Bunch of tech **** ripping people off

    Business Response

    Date: 03/13/2023

    Hi ******,

    We are responding to a BBB complaint to our company, Zoe's Loft.

    BBB Complaint ID: ********.

    We have spoken directly to this person. He has never been our customer and was confusing us with a different company. He said he was purchasing probiotics which we do not sell, and that he was going to retract the complaint.
    We have received 2 letters in the mail from BBB- one dated 02/13/2023 and the 2nd dated 02/28/2023.
    Both letters were received after the requested response time and both contained the response portal code: 19322562-3C62.
    We have attempted to use this code but each time it was listed as expired.
    Please let us know if we can be of further assistance on this matter.
    Sincerely,
    *****************************

  • Initial Complaint

    Date:10/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $35.18 item from Zoe's Loft in May 2021. Without me signing up, and without my authorization, Zoe's Loft signed me up for their VIP Service at $14.99/month for 17 months (June 2021 to October 2022) - auto-billed monthly to the credit card I used for my initial item purchase. I became aware of this after my credit card company contacted me suspecting fraudulent on October 25th 2022. Zoe's Loft customer service department has not been helpful. They are making multiple false claims including: (1) I opted into this service . . . I did not, (2) They sent monthly emails confirming the charge . . . they absolutely did not.

    My expectation is an immediate credit to my card of $254.83 (17 x $14.99).

    Business Response

    Date: 12/01/2022

    Business Response /* (1000, 5, 2022/11/15) */
    Customer contacted our office and explained she was unaware of the membership. We immediately canceled her membership, and she has been fully refunded.

Zoe's Loft is NOT a BBB Accredited Business.

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