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Business Profile

Surveys

SurveyByte

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 8, 2025 I was contacted by ***** (*****) *** of Azure to participate in a market research project I completed a survey for. Upon completion of the actual study on April 11, 2025, at the end of the study, I was provided a referral link by the employees of Azure that administered the study which indicated that for every person referred, I would receive a referral fee of $25 per person. On April 21, 2025, I exchanged emails with ***** to confirm the referrals that participated. In the email exchange she asked me to confirm the persons I shared the referral with so the payment could be processed. I gave her the name of everyone I shared it with and confirmed the persons that had already participated the week prior after completing the referral form and being contacted by Azure. On April 25, 2025, I confirmed with her all 6 individuals that completed the study. All referrals provided my name and email at the time they completed the form. I received a call from ****** ****** ************************************************************** in regard to the same study and he also spoke to me about referrals. I emailed him the same list I provided to *****, and from that list ******* **** and ******* ******* were booked by ****** for the study. On April 30, 2025, I emailed ****** to confirm the list of referrals that participated and inquired about how I would receive payment for the referrals. I never received a response. Neither of the employees have responded, I have not been paid and my voicemails have also gone unreturned. I would like to be paid for the referrals.

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    People take surveys for extra cash. Problem is you can't get paid. Multiple reviews where they have done the same to multiple users. When you reach $15, they won't give you credit for remaining surveys. They keep saying it's a live survey. You can't get a payout until you reach $20. Then they block you from any future surveys.

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/08-12th I successfully completed surveys in the amounts of $6.00, $12.00 and $10.00. including other credits which I was able to redeem, however only one (1) survey showed up in my history after contacting customer service they located some of my lost survey credits and applied them to my account. I was informed I would have to wait 3 weeks for the remaining surveys to close. On 07/09 I emailed customer support to inquire about my pending credits, when I was told after the client summited the survey summary report it stated I was rejected and would not be receiving my credits. I reviewed every policy, terms or conditions statement available on their website and have not seen it stated anywhere in any form that "even successful completion of any survey does not guarantee any pending credits will be awarded following client summary report 3 weeks after survey closes" It seems to me I keep having one problem after another and feel that they are only follow through when they want to.

    Business Response

    Date: 08/05/2024

    Hello Team

    Thank you for sharing our panelist's concern. Let us investigate at our end where the issue is.

    We pay all our panelists when the survey is approved by our clients this take normally 3-4 weeks. If survey is rejected by client for any reason we share back with our panelist and revert the credits added to their account.

    Let us investigate at our end and we will be responding the client.

    As a company, we are one of the leading *********************** and SurveyByte is our B2C survey panel platform.

    We will definitely look into this issue and update you and client.

    SurveyByte Team

  • Initial Complaint

    Date:06/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently signed up to complete surveys through SurveyByte with the promise that I would earn credits that could be redeemed for gift cards. There is a minimum that you must earn in credits before you are able to redeem for your gift card, which is **** credits. I have earned **** credits and continually try to redeem, but either get an error message or a message stating that there is a project still live that I'm completing, which isn't the case. I've attempted to contact their customer support multiple times with no response. I'm concerned that they are collecting sensitive data from users that need to be protected through privacy and scamming people by telling them they can earn money when in fact they can't. Either they need to properly compensate people for their time or they need to shut down their operation because they aren't properly running a business from what I can tell. I wish to receive my entitled $18.25 in gift cards and then have my account closed with my data properly erase/removed from their database.

  • Initial Complaint

    Date:02/19/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined this survey site called Surveybyte last year & according to the website once you receive 15 dollars in credits that you can cash out through several options including Pay Pal.I have **** points in my account which is enough to cash out but the sight is not allowing me to cash out.I asked for a reason why & according to ************************* claiming their is Technology issues with the site which I don"t believe at all.I feel they are refusing to pay me out to my Pay Pal account.I have sent 3 messages to ************************* & only 1 reply back which I don"t feel is the truth.The last 2 e-mails I sent out have gone ignored & not replyed back promising me an update which was never provided.I have even asked ****** if she do the payout on her end but doesn"t reply back on that.Communication has stopped from *********************** handling this matter in a very unprofessional & disrespectful way as well as ignoring me.Maybe the Better Business Bureau can do better to help resolve the issue since Surveybyte is not taking this matter serious.

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