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Business Profile

Security

Abode

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a number of their security system parts by credit card and was informed of the price. I later received a notice that there would be additional tariffs, so I immediately cancelled the order. I did not receive or see the products. Abode was in total control of the delivery company and the company falsified the delivery cost amounts. And ABODE made the decision to wait an excessive amount of time to process the refund despite several messages to them expressing my dissatisfaction with the long wait. I expect therefore the full amount that I paid to be refunded. They eventually repaid some of the monies due to me but would not deal with the change in currently caused by their delays. I last spoke with their support staff by email on 2022-10-01.

    Business Response

    Date: 10/11/2022

    Business Response /* (1000, 5, 2022/10/11) */
    For any ************* orders, the consumer is responsible for any ************** fees required to ****** a product. This is set out and explained at the checkout process.

    We do not specify a set amount for this, as it differs for each purchase, but terms are clearly set out on purchase.

    The consumer in this case rejected the delivery due to the ****** costs, and we eventually received the delivery back, upon which we processed a refund for the full amount.

    USD$467.24 was the purchase amount on July 12, and we refunded USD$467.24 on Sept 7.

    Full amount of purchase price has been refunded - any difference ****** would be due to exchange rate, for which ***** has not control over nor is responsible for. As a ** company, we do not have the ability to trade or refund *******

    We have provided a full refund to the customer.

    Consumer Response /* (3000, 12, 2022/11/01) */
    Hello. Kindly reopen this case. I see a note about the business letter, however I have not received this response from the business yet. Thanks.

    Consumer Response /* (3000, 12, 2022/11/01) */
    Hello. Kindly reopen this case. I see a note about the business letter, however I have not received this response from the business yet. Thanks.


    Business Response /* (4000, 21, 2022/11/15) */
    There is nothing more for Abode to action - we have refunded the full amount in USD

Abode is NOT a BBB Accredited Business.

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