14 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Not R
1 star03/19/2024
I've had positive experiences with various providers except for my recent encounters with *** Unfortunately, her demeanor has been consistently condescending and negative, particularly regarding my photos, which have never been an issue with other providers. Most recently, ** has accused me of dishonesty regarding my weight, implying that I am misrepresenting myself. This accusation is not only unfounded but deeply upsetting. I pride myself on honesty, especially concerning matters related to my health and medication.Review from Gs J
1 star02/26/2024
This is a review for Hello Alpha provider ***********************, she is very unprofessional and diminishes her patients concerns. *********************** kept sending wrong prescriptions, causing further confusion and delays. Her responses on Hello Alpha were very unprofessional and she lacks basic medical knowledge. She has an attitude and is extremely disrespectful and impolite to her patients.Review from Amanda M
5 stars01/08/2024
I have been using Hello Alpha for weight loss for over a year and I am extremely happy with it. It is so convenient and I feel like my care is more personalized than some of the in person interactions that I have had. I would definitely recommend them to friends and family.Review from Deborah C
5 stars11/18/2023
Alpha Medical has been so responsive and helpful! I have used them for weight loss and dermatology. I have never waited more than 24 hrs.
Hello Alpha, Inc. Response
11/20/2023
Hi *******!
Thank you for sharing your experience! We appreciate the time you took to leave this review.
Were here to support you and make sure you get the care thats right for you. Thanks for choosing Alpha!Review from Cindee W
1 star09/15/2023
They made me pay for a basic membership, then said they couldnt actually treat anything unless I paid for a more expensive plan. Complete frauds!!!Hello Alpha, Inc. Response
09/18/2023
Hi ******,
Thank you for bringing this to our attention.If you havent yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, its our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.Review from Savanna F
5 stars09/07/2023
Theres a lot of negative reviews here so I feel obligated to share my positive experience with them. I signed up to loose weight and have been successful so far. Ive since used them for mental health and general ***** as needed. Every time I have always gotten a reply by the next day. Usually its the same day unless its after hours. The doctors have all been helpful with questions about medications or side affects. I feel the $49 a month is a very good price **mpared to ** pays for doctors visits. I would suggest giving them a try as they have helped me a lot.Hello Alpha, Inc. Response
09/18/2023
Hi ********,
Thank you for sharing your experience! We appreciate the time you took to leave this review.
Were here to support you and make sure you get the care thats right for you. Thanks for choosing Alpha!Review from Kaylene K
1 star03/05/2023
Hello alpha took my 49 dollars and when I went to sign in they conveniently deactivated my account! This business needs to be shut down I'm so tired of all these scam websites. I want my money back!Hello Alpha, Inc. Response
07/19/2023
Thank you for bringing this to our attention. We are glad that you have already connected with a team member to resolve this issue. We appreciate your support and thank you for choosing Hello Alpha.Review from Mary B
1 star02/08/2023
Why are you eliminating the ability to pay for mental health services only? I don't want the Plus membership. I don't need to pay $588 a year for a service that used to cost me in the $200 range. Some sort of "legacy" discount for the people who signed up for your mental health services before this ridiculous policy took effect would be nice. I signed up for the service with the expectation that I could get affordable med prescription/management without all the bells and whistles, which isn't the case anymore.Hello Alpha, Inc. Response
07/19/2023
Thank you for sharing your feedback. This helps us improve our service. We understand that price increases can be frustrating. These changes help us better serve each patient by offering more resources and benefits. Please keep in mind that you may request to cancel your membership at any time. You wont be charged the new rate until your next renewal date, and youll receive an email notification 5 days before you are charged. For more information, please read our FAQ page. If you would like to make changes to your membership or have questions for our team, please send a message in your support thread via our secure patient portal.Review from Margaret W
1 star02/06/2023
Alpha Medical is a sham that does not use best business practices. They take your money for a service that’s not advertised correctly. Their response time for all messages is five business days. That means you’ll pay their fees to go an entire month trying to get a single prescription filled like I did. Response and turnaround times aren’t clearly disclosed on their website. When the providers send in PAs it can take weeks to complete them, then they’re not approved because they’re missing information. When you contact them saying you didn’t receive the service as promise and want your money back, they’ll simply point to their no refund policy. No phone number to reach them at; it’s just a pre-recorded message saying to call 911 in an emergency. Alpha Medical is a sham, and I can’t encourage everyone enough not to waste their money using it.Hello Alpha, Inc. Response
07/19/2023
Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.Review from Trevor W.
1 star12/23/2022
When you read these reviews, pay special attention to the 1-star ones. We are all saying the same thing, and Alpha Medical does not care. For the past several months, I have run out of medication repeatedly, as Alpha Medical and the medical staff have not communicated or maintained my account through ********************** Medical. I have completed several return visits, most of which are ignored and never even reviewed. I had to threaten legal action just yesterday for Alpha Medical to send me a renewed prescription, given I ran out of medication today. I would highly recommend that if you are in an area where you can visit a medical facility in person, do it. Alpha Medical is more hassle than it's worth, and at this point, I will stop my membership. Even with all these issues and thousands of people complaining, they have increased their prices to $49 a MONTH, vs. $75 a quarter as it previously was. Truly a disgusting display of how Alpha Medical treats its patients.Hello Alpha, Inc. Response
01/03/2023
Hi Trevor, thank you for bringing this to our attention. We've reviewed your case and a member of our team has been in contact with you to help us understand where there were any misunderstandings. At Alpha, we are partners in your care, and provide our patients with reminders and notices when they must complete follow-up visits with their provider to continue treatment. We encourage patients to complete these follow-up visits and to take charge of their health by doing so. If a patient is unable to complete a follow-up visit, we ask that they notify their provider so that we can work on an appropriate plan for continued care. We are here to help and hope to better understand how we can assist you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.