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Business Profile

Computer Software Developers

Mango Technologies, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was working with a sales person from Click Up who provided us a trial, I asked for a 30 day trial and he responded saying our trial was approved, what he didnt state was the trial was approved for 5 days, so we are mid-evaluation with services not working / not clearly understood and our sales person has ghosted us because he said he submitted an extension request and the support team has yet to process it. This is a very hard sell for us, not only has sales dropped the ball but so has support - its hard to justify moving to a paid version of our evaluation hasnt exactly yielded any positive results and its not due to the platform, its just lack of assistance.

  • Initial Complaint

    Date:11/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No idea how they got my payment information, but their service team is slow and replies once a week. I would like a refund as I don't use their service. I'm in the middle of filing a chargeback with my bank because click up has been so unhelpful.

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to upgrade a product that was advertised as costing $5.60/month but when checking out, it said the promo discount is an error and it can't proceed with the transaction unless the price goes up to $7/month. I have submit numerous help tickets and the business has failed to contact me regarding this issue/false advertising.

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a subscription to ClickUp a few months ago. Because I initially liked ClickUp, I opted to purchase an annual subscription instead of paying monthly. I no longer need this product, so I downgraded. Despite paying for an annual subscription, I immediately lost access to paid features - which is perfectly fine, as I will no longer be using the product. However, I emailed to inquire about getting a prorated refund since I lost the features and also have no desire to continue using the product. I was told that, as per their terms of service, I cannot receive any kind of refund but I could receive a workspace credit. I do not agree with this. I paid hundreds of dollars that I have now lost because ClickUp is refusing to provide me with a prorated refund for a prepaid amount, yet also removed the features that I paid for. Whereas if I would have opted to pay monthly, this would not be an issue. This is 100% theft - you cannot charge people for services that you are not providing. I would please like to get the prorated refund that I am owed.

  • Initial Complaint

    Date:08/19/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I upgraded my plan with this company to the $144 a year plan on 8/17/22. They charged me twice on the same day for the same amount. I have tried to call them 100 times but no one answers the phone and you cannot leave a message. They have no support despite numerous times saying you can get live chat on their website. There is no way to contact this company. They have a great product but appear to be a fraud.

    Business Response

    Date: 09/01/2022

    Consumer Response /* (2000, 6, 2022/08/24) */ The company has provided a full refund and addressed all of my issues. You can close this case.

Mango Technologies, Inc is NOT a BBB Accredited Business.

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