Business ProfileforWisecars

I reserved the car online for a spring break trip that I took with my goddaughter and her disabled mother (15 March 2024). When I arrived at the rental car desk (with a copy of my reservation, valid driver's license, proof of insurance, and the credit card I reserved the car with) they refused to give me the car I rented unless I provide them my SSN so that they could run a "credit check" on me. I let them know that the car was already paid for because my card had been charged the full amount ($397), so there was no need for a credit check. I was told by the rental car employee that if I didn't write the number down and give it to him so he could perform the credit check, that he wouldn't provide me with a rental car, and I could go to another rental car company and try to get one from them. My friend and her daughter went to **** and rented a car from them while I was having the argument with the Dollar employee about my refusal to provide my SSN to him on paper. Once my friend and her daughter came back with an **** Contract, and car ************, the Dollar employee said that he would refund my money since he realized I wasn't giving in to his unreasonable request. Fast forward 3 week with a lot of back and forth between myself and their "help desk" , now they are telling me that they won't refund my $397 but will not give me a valid explanation as to why. This is a horrible way to treat a customer!!