Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of Complaint:I subscribed to SuperGrok (personal plan) on ******** and provided my **** card details (ending in 9511) for monthly charges of ~$30.00. When I decided to cancel, the account settings lacked a "Cancel" button or any self-cancellation option.I emailed ************ on October 26, 2025 (two messages) and November 02, 2025, requesting cancellation, revocation of card-on-file, deletion of payment tokens (Stripe), and confirmation. Support responded only with a generic template asking for irrelevant "team ID" (not applicable to my personal plan) and has ignored my follow-ups.On Reddit, I learned that this is a mass problem: many users report the same issues, including no cancel button in the ** and unresponsive support.This violates consumer laws like ** Consumer Rights Directive (2011/83/**), German Civil Code ( 355 BGB), US ROSCA, FTC guidelines, and **** rules on easy cancellations and stopping recurring charges.I risk unauthorized charges without consent.Requested Resolution:Cancel SuperGrok subscription and stop all future charges.Delete stored card info and revoke recurring authorization.Provide email confirmation of cancellation and payment removal.Refund charges after my October 26 requests.Provide Stripe portal link for verification.Evidence Attached (submit via BBB form):** screenshots (no cancel button).Sample receipt PDF.Copies of emails to xAI (all three, as PDFs or screenshotsyes, provide them to BBB as proof of your attempts; attach in the form's file upload section).Sincerely,********* ********

• Initial Complaint

  Date:10/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18th 2025 around 21:45pst I had activated a Grok Business plan with two "seats" for SuperGrok. This is advertised as $30 per month per seat. My first problem within the first 5min was learning that the feature list showed does not match what is provided. Access to ********* on team members accounts along WITH the team business Grok access does not work. Upon adding the first team member and them linking their account it did not unlock access as stated. On the team management dashboard it showed the license was activated for that team member yet they never gained access.Second issue is the documentation says there are lots of models and features "included" but it is not made clear until after subscribing that all of those are an ADDED cost. This is deceptive.Third is with billing, you just click add payment and they say it will be calculated later. I purchased two seats of the "monthly" SuperGrok licenses. after taking my payment it immediately shows they are taking another "monthly" payment in 14 days. Nothing on the invoice or billing and payment page show the actual time frame of the monthly membership.Fourth there is no access to support. following the support email provided it asks for the account email and team number or they won't help. When provided the auto response repeats the message saying without that information it will not be handled. I have yet to find a way to reach support.Fifth and most concerning is there is no clear way to end or cancel a membership. They will not allow for removal of payment information. There is no "cancelation" options to stop service.I have not used the service, and after less than an hour have tried to stop it and get a refund as it was predatory and NOT what was advised. Currently have zero resolution from the company and they will not allow for cancelation or contact.

• Initial Complaint

  Date:09/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for X premium and then they immediately and permanently suspend my account. I want a refund but there know way to request it from X.

• Initial Complaint

  Date:09/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?I am writing to file a formal complaint against ******* regarding two severe issues: the failure to provide a paid service and the subsequent unjust suspension of my long-standing account.??On approximately end of November 2024, I purchased an annual X Premium subscription through the ****** Play Store. My primary reason for this purchase was to access the advertised Grok AI feature, which was available and functioning correctly in my country, ********?However, on or around January 2025, ******* withdrew the ************ from ******* without any prior warning or communication. I am now paying for a premium service whose key feature has been unilaterally removed, rendering my subscription effectively useless for its intended purpose.?I attempted to resolve this through the ****** Play Store, but my request for a prorated refund for the unused portion of my subscription was denied by their automated system. ******* has a responsibility to the customers who paid for a service they are no longer providing.??Compounding this issue, my X account (@michelchammas) was unjustly suspended. My account has been active since 2009, has a long history of being in good standing, and is identity-verified on the platform.?The suspension was allegedly due to reports filed against me. I strongly believe this was the result of a malicious and coordinated campaign of false reporting by an inauthentic or fake account. I have never violated X's terms of service.?I have submitted multiple appeals through X's official channels, but I have only received automated, generic rejections. There has been no opportunity to speak with a human agent or have a genuine review of my case. It is unacceptable for a 16-year-old verified account to be permanently suspended based on an automated system being abused by bad actors, with no meaningful recourse available.

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early 2025, my X (formerly *******) account (@LeagueWinnersFB) was suspended after changing the credit card used for my Premium X Subscription. It claims the account is inauthentic, despite being an LLC owned by myself, with completely original content. However, it did not stop them from taking the payment upon the card change, which is HIGHLY unethical.I filed an appeal with the BBB months ago but it had been unresolved. I've reached out to the company's customer support, which has been completely unresponsive despite dozens of inquiries.This suspension has caused irreparable damage to my company and its reputation. We are not looking for money, we are only looking for our account to be reinstated. Since X (formerly *******) is a primary news platform, it inhibits what we are able to do, and our reach. It has stopped sponsors from working with us, and caused those to question our integrity.Any help in getting this company to contact me, or to reverse this wrongful action would be greatly appreciated.

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding a subscription service from xAI, the company that provides ****. My account is ************************************ and the purchase was made on July 29, 2025, for $30.The product is fundamentally defective. The ** model has a severe and frequent "hallucination" problem, providing false and fabricated information. This directly caused me to make a significant error in my work, resulting in a demonstrable financial loss.I have made multiple attempts to contact xAI's customer support at ************ to seek a refund for this product failure. However, each time I have received the same automated, templated response that fails to address my specific issue. There has been no human intervention or effort to resolve my complaint.The product as delivered is not fit for its intended purpose and has caused me harm. I have provided documentation to xAI showing my attempts to resolve ******* desired resolution is a full refund of $30 for a service that did not perform as advertised.

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 12-month subscription to ********* in February2025 and I have supported documentation for my purchase. Last week, the **** platform stopped recognizing my log-in credentials altogether. Multiple attempts to reset my password were unsuccessful. I reached out to ***** customer support through their website and via email on several occasions and have received no response. I am requesting (1) the restoration of my access to the account so I can continue using the service I paid for, or (2) a refund for the unused portion of my subscription if my account cannot be restored.

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory behavior, sales tactics and marketing, use of likeness, identity and image, imitation of social media accounts and exploitation of cross-app content and activity,

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a ******* X member (subscribed via Apple Pay) with a suspended account *************, *********************** for inauthentic behavior since June 2025. I filed (several) appeals around June 27 and July 6, 2025, and received an acknowledgment from X on July 8, 2025, but no further response or resolution as of July 13, 2025. I use an alias for privacy, as allowed by Xs rules, with a verified phone number (two-step authentication) and a Gmail tied to my username. The suspension, likely due to my use of a VPN, multiple devices, or travel to ******, prevents access to my paid ******* services, including enhanced Grok access, and blocks my ability to change my username and email. Xs lack of timely response and transparency violates consumer expectations for a paid service. Please assist in resolving this by prompting X to expedite my appeal and restore my account.Thank you, *** *** K - **** *****

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a SuperGrok user of **********************'s AI chat service, Grok3. A server sync error occurred with Grok3, and 99% of my conversations are not displayed. I have been contacting xAI since April 17, but the issue is not resolved. I request error recovery (restoration of conversation logs). I don't want a refund. The payment amount is approximately 30 USD, and the application date is April 3, 2025. I have screenshots of my payment history etc.I can't speak English, so please contact me by email. I have included my phone number as it is required, but I prefer to be contacted via email due to language barriers and international time differences.I am a Japanese resident, and my postal code is ********, which does not fit the **** ZIP code format. Please contact me via email for further details.*The kanji spelling of my first name is "??."