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Business Profile

Heating and Air Conditioning

Air Mechanical Refrigeration Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/22/23 a representative of Air Mechanical Refrigeration, **** replaced my Trane XL90 **** blower motor per the owner, ***************************', recommendation. The motor was installed but was found to be defective, as evidenced by running at a decibel level beyond the manufacturer rating. Upon owner request, the company's technician returned to my residence assess the complaint. On the first occasion, 11/29/23, the technician admitted the motor was not installed properly and made some adjustments, however, this effort did not reasonably reduce the noise level. On the second occasion, 12/01/23, the technician returned to lower the motor speed to determine if that would reduce motor noise. The adjustment did not reduce the motor noise. At this point I determined the motor to be either faulty or the wrong model. I requested the owner to replace the motor, which he claimed was OEM and purchased directly from the Trane distributor. The owner, after much pressure from me and mutual business contractor the owner has worked with in the past, personally came to the house and reviewed the **** system and motor installation. Owner, ***************************, denied any issue with motor functioning, however, he stated he added 2 machine screws to further secure the motor to the housing. The modification did not reduce motor noise. I again requested the motor be replaced, as it should be under warranty. Owner refused. I then requested a copy of the motor purchase receipt so that I could personally exchange the motor. Owner again refused. Owner behavior and lack of accountability for labor and parts is unethical and does not meet professional standards. It is likely the part in question is not as advertised, is not OEM or is substandard to the existing **** requirements. I am requesting the motor be removed, exchanged and installed to system standards. I have lengthy texts supporting my claims and concerns directly with ***************************

    Business Response

    Date: 12/21/2023

    The original compliant, system not heating. We replace the faulty blower blower motor. The system is now heating.  No compliant there.
    He now wants us to make hes mechanical system silent. That is beyond the original work scope. This system has about a 10 feet return duct and return register is below some shelf. 
    all system have levels of sound it creates. The further the system from the supply or returns the lower the system will be. The system sits under the common area in the crawl space under the house.  Trane system was never manufactured to be completely silent. So what he is asking is beyond a reasonable request. 

Air Mechanical Refrigeration Inc is NOT a BBB Accredited Business.

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