Business ProfileforVacasa Property Management

Vacasa is the worst I have experienced anywhere before. It started with getting access to the property. They clearly stated in the listing and confirmation email on AirBNB, that it was self check-in and I would have an email with the code the morning of check-in.Code did not arrive and I received a call late in the morning that I needed to have a phone call with them first, with no explanation why. I was already on a plane and my mother was due to arrive, who was a guest on AirBNB, and that she would need access to the place before I could speak or arrive. I asked if she could take the call, they said no as she was not on he listing. She was, but they didn't bother to copy it over to their systems and their own app.Then after I arrived I got a phone call from the local office of Vacasa asking for more information. I had done my research and found out there are local ************ ordinances that require extra steps for AirBNB style rentals. As this is known in the market there, this should have clearly been in their listing as a requirement and not a statement of self checkin.They asked me to e-sign a document, but then they wanted me to text them a copy of my license. I refuse to send my PII to some random location, so I sent via AirBNB messaging. They then threatened to come 'sometime tomorrow' to take a photo of it, with no time offered, very unprofessional. They never showed up and never messaged me on the subject again.Then the biggest issue, is that my mother, who is 73, accidentally left her iPad behind. We realized it 5 days later, and we then tracked it to the Vacasa office in ************. They had not bothered to let us know, we had to track it to their office. Now, a full two weeks later after multiple messages, phone calls, and even an email to their CEO, the iPad is still racked to their office in ************ with a response that 'we are working on it'.