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Business Profile

Vitamins and Supplements

Dignity Bio-Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a bottle of VirilX on 20 March 2024. The order was fulfilled and shipped using DHL international. When I look at the tracking number, it says attempted delivery 3 April. I have not received any document. I contacted DHL by email and was informed that I should contact the merchant as this is an ecommerce transaction. I contacted the local DHL who stated that this is an international parcel and a different division of DHL and I should contact DHL international.I contacted Dignity Bio Lab support through email that stated the order was fulfilled and ship and should look at the tracking information.I called Dignity Bio Lab support who stated the parcel is in the hands of DHL who are responsible to deliver the parcel and should contact them. I mentioned all of the above to the agent who said they would escalate my request. I emailed Dignity Bio Lab again asking where is my request or refund and have not received any feedback.My order # is DBL302997. At this point, I would like a full refund of $49.46 USD

    Business Response

    Date: 04/29/2024

    Hello ****,

    We apologize for all the back and forth between the carrier and us. When there are delays, despite the carrier, we should take full responsibility, so once again we are sorry that you were not given the proper guidance and expectations. Usually, International orders (outside **) should take up to 21 days the most (usually is less, but some orders are held in customs longer).

    We would love for you to try our produt, so someone from our **************** team will contact you via phone or email to make sure you received your order and get more feedback from you. Thanks for your patience and we hope to make it right for you this time!

    Customer Answer

    Date: 04/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    There were issues with the parcel status from the courier. The courier selected by the company stated that they had attempted delivery and to wait for an update. 

    I finally went to the postal office where the parcel had been waiting for me all that time. 


    Sincerely,

    *************************

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My original order was for 1ea. bottle of Virl X on 11/3/23. On 12/4/23 I ordered an additional 3 bottle special price package as I was told by a Dignity Bio Labs **************** representative that I would need to take for a minimum of 8 weeks to see results. On 1/30/24 I spoke with ******, Dignity Bio Labs **************** and asked that they honor the 100% guarantee as I have seen no benefit after taking for 9 weeks. After a somewhat lengthy conversation she first asked me to consider taking a 50% refund and I would not have to bother returning the 4 bottles. I told ****** that I wanted a full refund so she gave me a Return Authorization (RMA # ************) and confirmed the return address to send the 4 bottles (Dignity Bio Labs, P.O. Box 4706, Pacoima, **. 91333-4706). *********** *** packaged the 4 bottles and sent by **** complete with Tracking #. The Package was returned a few days later stating: "Return to Sender, forwarding order for this address is no longer valid". I called Dignity Bio Labs ****************, spoke with ***** and asked why this package was returned to me. ***** confirmed I had the proper address and said to send again and that I could be sure that this package would be received. I had *********** *** resend to the same address which was again returned with the same "forwarding order for this address is no longer valid". Needless to say at this point I feel like I am being Scammed!! Each time I resend the 4 bottles I am paying $9.44 in shipping charges. Their 100% Guarantee also states that they are BBB Accredited - which they Are NOT!!!I would appreciate any help that BBB could give to insure that Dignity Bio Labs stands behind their stated 100% Guarantee and Refund the $196.31 that I sent them for 4 bottles of ************Thank you,*****************************

    Business Response

    Date: 03/01/2024

    Hello *****,

    We are sorry to hear that you had a bad experience returning the product to us, nonetheless, we have granted an exception and have provided a full refund for your order, you may please keep the product.

    We hope this helps resolve the issue, but please do not hesitate to contact us back via email or phone if you need anything else

    Customer Answer

    Date: 03/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took out over 400 dollars instead of *****

    Business Response

    Date: 01/17/2024

    Hello,

    We searched in our system by the email, phone and address you provided but could not find any order under these, we would love to know what happened and find the order related to the charges you mentioned, if deemed necessary we would refund after investigating on this. Can you please provide more information related to your order, if you have an order#, another email address and your first and last name.

    You can contact us with this information via email or phone# and we would galdly investigate and help you out as needed. We are open 24/7 Email: ******************************** Phone: **************

    Customer Answer

    Date: 01/17/2024

     
    Better Business Bureau:

     

    All good spoke to business in ******* and they said my issue would be refunded. Thank you

    The ***** of the Bible saves only sinners from h*** ******* 5:8

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial Complaint 12/16/2021 Complaint Type: Delivery Issues Status: AnsweredMore info I ordered (XXXX) and paid ****** for a ********************* from this company over a month ago. Never received an order or email from the company. But they withdrew ************* from my bank account. But never delivered the product. Can't reach the company .

    Business Response

    Date: 12/20/2022

    Business Response /* (1000, 8, 2022/12/09) */ Hello *******, We are deeply sorry, about the experience you had with your order #**********, and also for the fact that wyou were not able to contact us through our toll free number X-XXX-XXX-XXXX nor through our email *************************** We appreciate your feedback and will take appropriate actions to improve. Please be advised that we ave refunded the order in full for the axmount of ****** back to your **** card *************** If you have any further questons please do not hesitate to call us or send us an email.

Dignity Bio-Labs is NOT a BBB Accredited Business.

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