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Business Profile

Machine Shop

HAAS Automation Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a R8 ER32 machine collet, from HAAS, on November 26, 2024, and paid $30.76 (including shipping) for it. Order #10*****136. The item was not available at that time. Several weeks ago I got a Email saying the part was now available. I have not heard about shipping my paid for collet to me, I have Emailed them at 2 email address, many phone calls, no response at all. This is a company with branches in at least 2 states and Canada, someone should be able to answer. I am not familiar enough with California to know if they were in the fire area, but Oxnard is the world headquarters I doubt it is the shipping site. Someone should be able to ship me my part.

    Customer Answer

    Date: 02/15/2025

    On 2/14  I received a message that my part is on the way, and shipped. I wish the company would have been more responsive to calls and Emails, all this would not have been necessary. Conclusion, huge delay from the company and no answers from them resulted in a unnecessary report.

    Thank you for the quick response.  Jim Bombard

HAAS Automation Inc. is NOT a BBB Accredited Business.

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