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Business Profile

Floor Coverings

Craft Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Coverings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Original order was placed on 12/27/24 for vinyl flooring. I ordered 12 ft x 7 ft. The total was $223.93.
    - The confirmation email says it will ship in 1-3 days, and arrive within 7-10 buisness days.
    - The company ghosted me after texting and emailing to get a tracking number. I reached out probably ten times.
    - They replied after three weeks (on 1/16/24) and I told them to cancel my order. They said they would if it hadn't already shipped, then shipped it out after the fact, instead of being truthful and cancelling my order.
    - The package arrived a month after the original order was placed (on 1/24/24) through UPS, tracking number: 1ZX705X*********33.
    - The flooring I received was 10.5 x 8 ft. (The wrong size)
    - I told the business that and they accused me of cutting it and trying to make them look bad, which of course, I did not do. (This is impossible even- as I ordered a 12x7, so I couldn't have cut it to be longer than 7 feet.)
    - They told me they would not refund me per their policy, but their policy says that "unless they messed something up, they can't give a refund. But obviously, they did mess up and gave me the wrong item.
    - At this point, I really just need my money back. This is all insane.

Craft Enterprises is NOT a BBB Accredited Business.

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