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Business Profile

Diesel Engines

Max-Dieseltronics, LLC
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/14/25 our company contacted G***** ****** to provide service to our 2018 Bobcat Skidsteer Model T595.

    Max Dieseltronics charged us $2,052.16 including 10 gallons of diesel fuel for work that was never performed.

    We would like a full refund and would like others to know just how dishonest this company is.

    Business Response

    Date: 07/24/2025

    This is the final diagnostic and troubleshooting on the bobcat skid steer,  model T595 and attachment the details in my email and the video recorder sent by text to Mr. Sam Wear, show the get engine starter have a knocking and white smoke and black smoke after that engine shut off  on the letter recommended need to do may things about the service of 1500 hours. and before I leave to go home, start the skidsteer again and call the customer to advise that the machine is ready to go back to work. and the next day they paid the invoice with a credit card and after an hour said the machine won't start again. Mr.Sam Wear told me we won't pay anything if you have to go and fix under warranty but I need to see what is wrong and perform deep  diagnostic and troubleshooting, and I worked 2 day  for free for 9.75 hours to finish the deep diagnostic and not charge any money.
    Attach all documents on deep diagnosis.
    I am very unhappy with Ms. Denise Wear for not giving me the opportunity to explain the details of the diagnosis and for raising a complaint, but she didn't give me the opportunity. They were very drastic and incomprehensible. Even so, we showed them the conclusion of the diagnostic and gave them many recommendations about what they need to do on the Skid Steer T595.

Max-Dieseltronics, LLC is BBB Accredited.

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