Business Profilefor32 Bar Blues LLC

I purchased four shirts for my husband for Christmas 2023 and returned all four as he did not care for them. I spent a total of $441.05 with free shipping. I returned all four shirts on January 3 and just received my refund of $413.82. I was surprised as the official 32BarBlues documentation regarding returns says, "a small fee of $8.50 will be deducted from your merchandise credit" I thought that was fair. I expected a refund of $432.55 and got $413.82, a difference of $18.73 from what I expected. I called their customer service number and got a call back. The lady said that I was charged $16.95 plus tax of $1.78 for the original shipping and the 8:50 for the return. This totaled a deduction of $27.23. No where did I see I would be charged for the original amount to ship the merchandise. When I questioned her she said they were a small business and thats what many small businesses do...I really think they should be very clear about their return policy and charges. I would never buy from them again. This whole process was time consuming and upsetting.

E********, Thank you for your message. We understand your frustration and have passed along your information to our customer service manager. Please note, our return policy is on the back of our customers invoices and it does go into detail about shipping and handling fees. -32 Bar Blues