Business ProfileforOxnard Mazda

I purchased a new Mazda 3 from Oxnard Mazda on 11/29/2023, and let a transportation company ship it to me. However, the driver of the transportation company found several scratches on the car's body BEFORE loading the car, and I wanted the dealer to fix it. At first, the sales rep refused to acknowledge there were scratches before the car was shipped. After I provided the proof (i.e. inspection report from the driver of the transportation company), they became very negative about it and did NOT reply to texts, emails, and even phone calls. I tried to reach the general manager but those guys refused to provide the manager's contact info. The most absurd thing was that I called the front desk and the guy deliberately provided me with a FAKE available time to talk to the manager (6 p.m. on 12/06/2023). When I called them at that time, the general manager had already left. It has been one week and no progress has been made at all. There are 3 guys from the dealer working with me: George, Connor, and Edwin. George is the sales rep I mainly work with. Connor and Edwin were the assistant of George but did not reply to texts/emails, George once said he contacted the general manager and would get back to me, but he has disappeared ever since. Also, the guy at the front desk that tricked me is Connor I suspect, from the voice I heard. The attached files include the inspection report made by the driver of the transportation company, and the screenshots of emails, and texts that I contacted with them and received no replies.