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Business Profile

Commercial Tire Services

Pioneer Tire and Wheel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Tire Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a rom and tire package for over $1000 He never sent them its been 11 month now and no answer! He dont answer text or calls any more. I paid him through pay pal. I had recently bought $5000 worth of tires and rims but the second order he didnt send at all. He kept pushing the date back and no more response. Never gave me tracking number or anything. This guy is trash.

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these 4 tires and rims from pioneer tires and wheels. I have tried to contact them and have not heard back. I paid **** for these. I am very displeased with the wear and tear of the tires. The rims appear to be very cheap and damage easy. Out of the 4 tires I have had to have 2 of the tires/rims fixed several times for cracking in the rims. I have attached photos of the multiple cracks in the rims. I am very upset that the tires have turned out this way because I loved the way they look and ride when I first got them. But they quickly deteriorated and now it looks like the company is closed and I cannot speak to anyone to help me with this issues. I am wondering if there is anyway you would be able to help me with this issue. Please!

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** of Pioneer Tire and Wheel sold me damaged wheels (possibly used or display) and refuses to **rrect the issue. I have sent numerous emails, pictures, and even calls and text but he just ignores me for weeks. I received the wheels and tires on 7-15-22 and informed *** on 7-16-22 of the dis**vered damage once I opened and inspected them. I informed him that I am not pleased with the wheels because of the damage and I asked to exchange or to do a refund and re-order. I included pictures of the damage in my emails and text. The seller has refused to **mply after I have asked several times for a return shipping label and a refund. I paid $2,699.00 for BRAND NEW wheels, not damaged with wear and tear. He still refuses to send a return label or accept the wheels back and has tried to blame the damage on the shipping **mpany Roadrunner Transportation. I shared with him on several occasions that there is really no way the shipping **mpany **uld have damaged these wheels in this way and that they had to be sent from his business in this **ndition. The wheels and tires were securely wrapped when delivered and *** himself told me they were wrapped at his shop before shipping. He states "in this situation we file a insurance claim with the shipping ** and we issue a partial refund based on what they pay", I said that is unacceptable. After weeks of no response from *** I called Roadrunner to inquire about the "insurance claim" for my order and there has been no claim made. He emailed did ***** **ntact me? They did not ship to me. He's trying to scam me instead of simply **rrecting the issue. I have advised him I do not want or need damaged *************************** will not be using these wheels. To date, I still need tires on my car and have not been able to move forward because he is holding my money. The wheels are in the exact same **ndition as received & I have not used them at all. I want my money back and he can have his damaged wheels back. I will be fine buying elsewhere.

Pioneer Tire and Wheel is NOT a BBB Accredited Business.

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