Complaints

This profile includes complaints for Challenge Financial Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Challenge Financial Services Inc has 4 locations, listed below.

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  Challenge Financial Services Inc

  1004 W Taft Ave Ste 100 Orange, CA 92865-4143

  
• 

  Challenge Financial Services Inc

  660 Bay Blvd Ste 201 Chula Vista, CA 91910-5200

  
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  Challenge Financial Services Inc

  2701 E Speedway Blvd STE 103 Tucson, AZ 85716-3854

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  Challenge Financial Services Inc

  2007 Yanceyville St # 3211 Greensboro, NC 27405-5000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went Aug 18Th to payoff my account in full. They tried to scam me out of $804.00 by saying they added insurance to my account for a vehicle that, I provided proof of insurance for in previous years. I have my emails sent from June - Dec 2021 and June 2022 all showing my proof. I was told they didn't have those records on file and could't locate them. Then i was told to resend the declaration pages and my refund would be available to me within 1-2 business days. I should have recieved it by the 22nd. I called the office and was then told they needed a letter of experience, that the declaration pages weren't good enough. I dealt with the manager of the office that said he would personally handle the situation, I went to my insurance req the ***, sent it to the manager who assured me I would get my refund by the 24th. On the 25th I still had not heard back, I called him, he was busy on a call. Instead of receiving a call back, he went on break. Since it was near closing time on a Friday, I drove to the office. Mind you, I have told them since the beginning my baby is due any day now and I'm dealing with high *** Bieng out in the heat is not ideal for me or my unborn! I got to the office where I was told the check was sent overnight but there was a delay. So I requested they send me a new check directly to me via overnight. I could not go back to pick up the check because I may be facing a c section. I was advised, that was what they would do for me. I then expected my refund by the 29th. It did not show, I spoke with the manager again, he said he'd look into things and give me a call back. Call never came and unfortunately I had to be admitted into the hospital. It is now the 30th and again I had to be the one to reach out, it was told to me that they sent the check regular mail. That I was not willing to pay the overnight fee so they didn't request it. I was never told about a fee and had a witness with me who can vouch that was not what was stated or asked of me.

  

  Business Response

  Date: 09/13/2023

  Wednesday,September 13, 2023
  
  We would like to thank ************ for bringing her concerns to our attention. We try to make our customers experience easy and enjoyable, and we hold our employees to a very high standard. In this case, we clearly fell short.
  
  In response to ************ issue with her refund; refunds in general can take up to ************************************************************************* an effort to expedite the process sooner, our Loan Counselor Manager offered assistance. Due to a miscommunication on our part, *********** refund was sent directly from our **************** to her home address by accident.
  Since the date of the BBB complaint, we have not heard back from *************
  
  Additionally,Challenge Financial Services has also confirmed that the refund check sent has been cashed. Therefore, we conclude that ************ concern has been resolved.
  
  Please accept our sincerest apology for any trouble or inconvenience we may have caused. Again, we appreciate the feedback, as it allows us to take measure towards a better customer experience in the foreseeable future.
  
  
  Thank you,
  
  
  *************************
  Compliance Manager 

  Customer Answer

  Date: 09/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandmother got a car in 2021, the car dealership told her that they are going to make the due date to ****, just in case she needed time to pay it. Also told her that it will be paid as long as you dont miss payments in two years. 2 1/2 years later without missing a payment. The payments were never more than 5days late if it were late. Challenge financial is still saying she owes $5,700.00. When we called to ask customer service was rude and I asked for her name she mumbled it. First they told us it was the interests, then we called a 2nd time and a different customer service representative told her that she signed a contract that she would pay $15,000.00 even though the worth of the car in the blue book was ******** at most. After calculating the payments made and the payments they are saying needs to be made she would have to pay a total of *********. The photos I included shows on the portal that the transaction jumped from 06/2021 straight to 03/2022. Currently contacting lawyers and trying to find the best one. I just think that its horrible that any company would try to take advantage of an old woman just because they though it was going to be unnoticed.

  

  Business Response

  Date: 07/27/2023

  Since the complainant (grandson) is not a signed party on our customers contract, we are not permitted to provide specific information regarding the account to him, in order to protect our customers privacy. If our customer would like to contact us directly by telephone at ************** between 8:30 a.m. and 5:30 p.m. PDT (Art ****** at Ext. 133 or ********************* at Ext. 176), we would welcome the opportunity to discuss any misunderstandings or perceived inaccuracies. If the customer so desires, she can have her grandson be part of a 3-way telephone call by giving us her express consent and permission to discuss her account with her grandson.
  To prepare for the telephone call, we have printed a copy of our customers original contract and a ledger of all payments made to date. We have recently mailed a copy of the complete payment ledger to our customer at the address on file.
  We at ********************** take our customers concerns very seriously and strive to improve our customers experience with our company. We take pride in conducting ourselves with the highest ethical standards and strive to follow the terms of our contracts with 100% accuracy

  Thank you, 

  ************************* | Compliance Manager 

   

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant harassment and threats from the financial company. They call from phone numbers that are spam. I don't know how they can make calls with numbers that appear names of known people. and they are the financier cloning the phone numbers. for one to answer. the vehicle loan does not lower the amount in each payment. sometimes the current balance goes up. no matter how much you make payments. and they just say that this is how it was in the contracts. i feel like they make everything illegal

  

  Business Response

  Date: 03/23/2023

  Thursday, March 23, 2023
  
  Dear ****************************************,
  
  Thank you for taking the time to communicate to us regarding an unfortunate experience that took place with our Loan Servicing Team in regards to your account.  Here at Challenge Financial Services we have every desire to address your needs and provide the best solution available.  
  
  When we call customers to remind them regarding late payments, Our goal is to educate our customers on the importance of paying on time to prevent additional interest and late charges. We apologize for any perceived harassment as that was not our intent.
  
  It was our pleasure assisting you on 03/17/23 and explaining to you how the amount that is applied to interest each month on your account is based on the outstanding principal balance and the importance of making timely payments.  Furthermore, we also offered assistance to help pay for mechanical repairs on your vehicle. We are still waiting for the repair estimate from a certified auto repair shop in order to proceed further.  Please let us know when you are ready or if you have any other questions or concerns.    
  
  Thank you, 

  ************** | Compliance Manager