Business ProfileforAudi Ontario

Took my A7 in for an overheating issue that I had they had my car for a month and they couldnt figure out the problem. I mentioned to them that I think it would be the thermostat because there was no indications of buildup or leaking of any coolant. They told me they had all the right tools to have it checked out and assured me that it was the water pump that needed to be replaced towards the end of the month of them having my vehicle its still overheated and it turned out to be the thermostat. The repair was about $2,000. I dropped my car off with a full tank of gas and received it back on empty. I barely made it to the gas station. I had taken my car back in because I got a warning light on my car that indicated I needed to add coolant and not drive it. I called the dealership and mentioned it to them and they told me to come by and they would put coolant in my vehicle. I thought maybe they just forgot to top it off and this was while the car was under warranty still. I drove off I got the light again and this time I noticed the coolant smell so I took my vehicle in again, had it checked out and needed another water pump. I never needed a water pump to begin with. It was always a thermostat. Whats frustrating is now the dealership wants me to pay for another water pump since it just went out of warranty when I dropped it off but I had taken my car prior to that because of the coolant light. The service manager **** was not the greatest person to work with. He didnt want to hear what I had to say and kind of just shut me out. ***************** has been nothing but great and helpful during this whole process and understood where I was coming from as a customer *** reached out to the general manager as well and he will not return my calls. So *** contacted Audi *** and filed a complaint against the dealership. **** has mentioned to me that he sees this throughout the day and this is a common issue. I mentioned to him that thats a problem installing faulty parts.