Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Priority One Towing and Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 11 Dec 23, I submitted an unrelated window tint proposal to my HOA, ********************************* here at the Nova at ********************* That same day, I stepped in to the Nova at The Resort clubhouse to express to ********************************* that my garage door was not functioning as designed and had called in the warranty contractor for my garage door opener, Garage Door Solutions on 4 Dec 23. In turn, on 12 Dec 23 Garage Door Solutions *************) confirmed that they would come to service my garage door opener on 13 Dec 23. ********************************* verbally shared, to wit: that the Nova at The Resort was not calling any towing company to tow vehicles during the holidays."On the morning of 12 Dec 23, I had made some groceries purchases and parked my 2010 Chrysler Town and Country *********************** blue, California plates 3NAV4US) directly in the driveway to my garage. While unloading my vehicle at approximately 10 am, I returned to see that my vehicle was no longer there. I immediately called the **************** Police. They, in turn informed me that my vehicle had been towed by Priority One *********************************************** for allegedly blocking a fire lane. There was no courtesy notification by owner / operator ***********************************- I made multiple attempts to call 800.660.4TOW but consistently received a busy dial tone - I drove and met, paid my $298 release fee - I requested to see his operator's permit. **************** did not produce one at the scene but promised to email me a copy. **************** never sent me a copy or contacted me with any updates - On 29 Dec 23 I made an attempt to meet with ****************, but his ******************************* does not exist as listed on his business card given to me on 12 Dec 23; That address is occupied by *********************** # @shoptigercherry - Further calls to 800.550.4TOW go unanswered - Vehicle was not unattended Requested Outcome: Full Refund of $298 paid in full to ********************************** ASAP.MSgt ********************************** (Retired)USAF

Priority One Towing and Recovery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.