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Business Profile

Tech Support

Inateck Technology, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 13 November 2021, I bought 2 Inateck USB 2.0/3.0 to IDE/SATA adapters. I then tested those adapters and they worked fine with the Asus M2N motherboard based computer I have. On 2 January 2022, I bought 2 more Inateck USB 2.0/3.0 to IDE/SATA adapters. I again then tested those additional adapters and they worked fine with the Asus M2N motherboard based computer I have. I now have a computer based on the Asus Prime A320M-K motherboard and all 4 of those Inateck adapters have a problem with that Asus Prime A320M-K motherboard but continue to work with the Asus M2N motherboard. The Asus Prime A320M-K motherboard is the later model motherboard and I need to get these adapters working with SATA drives on that motherboard. The problem these adapters have with the Asus Prime A320M-K motherboard is they don't work if the drive being connected is an SATA drive but otherwise work. I contacted Inateck technical support about this problem and the response I received couldn't be more of a "go pound sand" unhelpful response as for example: "...The product itself is working, but we cannot provide you with the specific reason why it cannot be displayed in the **** BIOS of the **** Prime A320M-K motherboard...Have a nice day...Best regards..."

    Business Response

    Date: 11/14/2024

    Regarding the complaint itself, Mr. ****** purchased the Inateck UA2001 USB 3.0 to IDE/**** adapter. After reviewing the details, we found that the product functioned correctly when connected to the Asus M2N motherboard with USB 2.0 ports. However, with the Asus Prime A320M-K motherboard (which has both USB 2.0 and USB 3.0 ports), all IDE devices function as expected, but the **** hard drive only works initially when the adapter is first used. After a few attempts, the **** drive no longer works.

    Given that the product works correctly with the Asus M2N motherboard (which only has USB 2.0 ports), we believe the issue may be related to the Asus Prime A320M-K motherboard or a potential compatibility issue. Since the complaint pertains to a purchase made in 2021, and our warranty period is one year with a 30-day free return policy, we regret to inform you that we are unable to offer a return, exchange, or warranty service for this order at this time.

    We appreciate your understanding, and we are more than happy to address any further questions you may have. Please feel free to reach out to us directly at any time.

    Thank you for your attention to this matter.

    Best Regards
     
    Isa
    Customer Support

    Customer Answer

    Date: 11/14/2024

    I requested technical assistance to fix the problems I'm having with the Inateck USB adapter and I've received the brushoff in response, of which this response by the business is the latest example.  It would make sense this business has encountered a problem like this before and found a solution, but apparently the business doesn't want to share that information.

    Business Response

    Date: 11/17/2024

    Dear **** ****** and ****** *******,

    Thank you for reaching out again. We sincerely regret if our previous response was perceived as unhelpful. That was never our intention, and we truly value your feedback.

    To Mr. ***************** understand your frustration with the technical difficulties you are experiencing with the Inateck UA2001 USB 3.0 to IDE/SATA adapter. Based on the information you provided, the adapter appears to work correctly with your Asus M2N motherboard but encounters issues with the Asus Prime A320M-K motherboard, particularly with SATA drives. This suggests that the issue may be related to motherboard compatibility rather than a defect with the adapter itself.

    To ensure you have the best possible experience with our product, we recommend:

    Firmware and Driver Updates: Please confirm that your Asus Prime A320M-K motherboard is using the latest firmware and drivers for its USB ports. Compatibility issues can sometimes be resolved with these updates.
    Testing Different USB Ports: If possible, try connecting the adapter to a different USB port (such as a USB 2.0 port) on your system to see if that resolves the issue.

    Unfortunately, as the product was purchased in 2021, it falls outside of our one-year warranty and 30-day return policy. Given the time that has elapsed, we are unable to offer a replacement, refund, or additional support beyond these general recommendations.

    To Better Business Bureau:

    We appreciate the opportunity to address Mr. ******* concerns and demonstrate our commitment to customer satisfaction. While we are unable to provide further support due to the product being outside of its warranty period, we have shared all available troubleshooting suggestions with the customer.

    Thank you for your understanding. Please let us know if there are any further questions or if additional information is needed.

    Best Regards,

    Inateck customer support

Inateck Technology, Inc. is NOT a BBB Accredited Business.

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