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Business Profile

Plumber

Rocket Rooter And Plumbing Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/15/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bad business ethics - deceiting customer We had verbal agreement of paying $250 for running a snake through our bathroom sink and the snake has to be over 50ft. An additional $100 was added to run a camera through the pipe to see what the material of pipe is, any cracks or roots going through the pipe. A total of $350 was agreed upon for 2 services. Owner **** sent **** the plumber and assistant. **** tried snaking through the clean out from outside of the house but no luck, we used the pipe under the sink after removing the p-trap. The ****************************** couldnt even pass the first turning point. He then used a 75ft handheld motor snake and finally unclogged the blockage. Second service of putting in a camera through the pipe was attempted from under sink but it couldnt pass the first turning point. **** then tried to go through the cleanout but still no luck. He did not want to break the camera so he decided to stop before he can get a clear view of our pipe and provide any information to me. I was monitoring throughout all process but do not know what he reported to ****. **** told me I had to pay $300 ($50 deducted from the agreed total of $350) since they cannot finish the camera job. I only wanted to pay $250 because they did not render the full service agreed with the camera. I spoke to **** on the phone and he claimed that our pipe was too narrow (2 pipe) so their camera couldnt go through. Since it is our houses problem he demanded me to pay $350. I was too sad and scared from his rude manner and the 2 male plumbers presence, so I paid **** through ***** and got a receipt from ****. **** did not dare to put down the camera service and only wrote $350 for snaking the pipe. This is deceit, false representation, and broke verbal contract.

Rocket Rooter And Plumbing Corp is NOT a BBB Accredited Business.

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