About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

10/18/2016

Business Started:

5/15/2016

Business Incorporated:

12/27/2018

Type of Entity:

Corporation

Alternate Names:

Vida Divina Worldwide, Inc.

Business Management:

Mr. Armand Puyolt, Founder/CEO

Additional Information

Refund and Exchange Policy

Our refund policy can be found in the footer of our website: https://vidadivina.com/wp-content/uploads/2018/07/VD-Customer-RETURN-AND-REFUND-POLICY-Word.pdf

RETURN AND REFUND POLICY
Updated July 6, 2018
Customer Returns & Refunds
If a Customer purchased a product directly from an Independent Affiliate and is
not satisfied with the product, the Customer may request a refund from the
Independent Affiliate they made the purchase from. Independent Affiliates are
required to offer a one hundred percent (100%) thirty-day (30) money back
guarantee to all Customers on products that are unopened and in resalable
condition. Vida Divina is not responsible for any refunds where a Customer
purchased product from an Independent Affiliate.
If a Customer purchased a product or service directly from Vida Divina, through a
local office or from an Independent Affiliate's website, where Vida Divina
collected funds for the purchase, then Vida Divina will provide the refund if the
refund is requested within thirty-day (30) of the purchase date and is returned
unopened and in resalable condition. Vida Divina is not responsible for refunding
any shipping costs incurred on any returns or refunds.
Vida Divina is not responsible for refunds on any Customer orders that were lost or
damaged by customs or by any shipping providers. Customers may request a
refund from their country customs office and directly from the shipping provider.
Return Process
A. All returns, whether by a Customer, or Affiliate, must be made as follows:
I. Obtain Return Merchandise Authorization (“RMA”) from Vida Divina;
II. Ship items to the address provided by Vida Divina Customer Service when you
are given your RMA.
III. Provide a copy of the invoice with the returned products or service. Such
invoice must reference the RMA and include the reason for the return.
IV. Ship back product in manufacturer’s box exactly as it was delivered.
(c) 2017 Vida Divina LLC. All Rights Reserved - 2 -
Rev. 8-12-17
B. All returns must be shipped to Vida Divina pre-paid, as Vida Divina does not
accept shipping collect packages. Vida Divina recommends shipping returned
product by UPS or FedEx with tracking and insurance as risk of loss or damage in
shipping of the returned product shall be borne solely by the Customer or Affiliate.
If returned product is not received at Vida Divina Distribution Center, it is the
responsibility of the Customer or Affiliate to trace the shipment and no credit will
be applied.

 

Business Categories

Online Retailer, Health Products, Coffee and Tea, Tea Manufacturers