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Business Profile

Office Furniture Manufacturers

Office Star Products
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Office Star Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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Office Star Products has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a model ****** drafting chair, which I have contacted Office Star’s customer service about on multiple occasions.

      It didn’t ship with arms, but I would like to add arms to it, and for some reason they are nowhere to be found online. I have never received an email response from office star and their phone support has not been helpful.

      Business Response

      Date: 02/02/2023

      Hello ****** *******,

      Per our conversation today, my apologies for the current experience with Office Star Products.

      I have included Cathleen in our ***** ********** at *****.**********@**********.net along with the CSR Manager.

      Two sets arms for model ****** will be shipped by end of day Friday or sooner. The tracking # will be sent once shipped to the address below:

      Customer Information:
      ****** *******
      **** ***** ******** ****
      **** *
      ******** ***** ** *****Daytime Phone: ###-###-####
      E-mail: *******************

      The details of this matter are as follows:

      Customer’s Statement of the Problem:
      I have a model ****** drafting chair, which I have contacted Office Star’s customer service about on multiple occasions. It didn’t ship with arms, but I would like to add arms to it, and for some reason they are nowhere to be found online. I have never received an email response from office star and their phone support has not been helpful.

      Please contact me at *********** if have any questions or concerns in the future.

      Thank you,

      **** *****
      Office Star Products
      Office ###-###-#### Ext: ****
      Cell: ###-###-####
      Fax ###-###-####
       
      **********@**********.net 

    • Initial Complaint

      Date:08/25/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an Office Star ergonomic kneeling chair, with #s ** ******** ***** ****** On Nov 4, 2021, I emailed Office Star to request a replacement for a missing caster. **** in the Parts Office Department said that chair was discontinued, but he promised to send me a replacement caster for a similar chair that they have. However, he ignored my follow-up emails and never sent me the caster. On Aug. 24, 2022, I decided to try again. I called him and, at his request, I re-sent my previous mails from Nov 2021. He did not respond. Reviewing this company's complaint record with BBB and my own experience, I believe the only way to get a part is to file a BBB complaint.

      Business Response

      Date: 08/26/2022

      Hello ** *******

      I have received the below details and will make sure this is handled 1st thing on Monday from our East Coast WHSE.

      Once shipped, I will send you the UPS tracking # of a complete new chair shipping to the below address:

      ***** ******** **
      ******** ** *****
      Daytime Phone: ***** ********
      E-mail: ********************

      For the record, please reply where you purchased our ergonomic kneeling chair.

      The details of this matter are as follows:

      Customer’s Statement of the Problem:
      I have an Office Star ergonomic kneeling chair, with #s ** ******** ***** ****** On Nov 4, 2021, I emailed Office Star to request a replacement for a missing caster. J.A. in the Parts Office Department said that chair was discontinued, but he promised to send me a replacement caster for a similar chair that they have. However, he ignored my follow-up emails and never sent me the caster. On Aug. 24, 2022, I decided to try again. I called him and, at his request, I re-sent my previous mails from Nov 2021. He did not respond. Reviewing this company's complaint record with BBB and my own experience, I believe the only way to get a part is to file a BBB complaint.

      Desired Settlement:
      Other (requires explanation)
      Replacement; That is what Office Star promised to send me nine months ago!; If the caster doesn't fit my chair, I request a replacement knee chair for my inconvenience with multiple follow-ups.

      Thank you,

      **** *****
      Executive Vice President
      Office Star Products
      Office ***** ******** **** ****
      *************************

       

      Customer Answer

      Date: 08/29/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Office Star promised to send me the part.  Please CLOSE this complaint.  Thank you.

      ****** *****

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