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Business Profile

Mirrors

Inyouths

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a custom mirror on January 4, 2023, for $666.90. After no communication or receipt of our product, I contacted the company via phone and email on September 1, ***************************************************************** the email the ticket my husband had opened (Ticket # *******), and received communication back that the product had shipped but had gotten lost (after a 3 week response delay). I was provided with the option of either a full refund, or remake and replacement. I chose to have them remake it (email communication sent September 29, 2023). I was informed that this would be a ***** week process. The mirror was not delivered until January 8, 2024 (which is more than 12 weeks from September 29th), and arrived encased in plywood. I did not open the box (as I had no ability to) and set it aside for my contractor to open and hang. There was no damage to the exterior of the box whatsoever (as seen in pictures). When it was opened on February 5, 2024, it was completely shattered. I reached out to the company at this time (February 5, 2024) and requested a full refund, explaining that the product was extensively damaged on receipt and I did not want to proceed with obtaining another mirror. I was informed that their policy indicates that any physical damage must be reported within 7 days of arrival, and that I was able to receive a $400 credit. I have no use for a credit as I will not be purchasing any more products from this company. I informed them of this, and requested a full refund as it took over a year for me to receive my purchased product, and when it was delivered, was irreparably damaged.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Y2475 Purchased Date: June 20, 2023 at 7:00 am Delivery Date: October 30, 2023 Details: Mirror was defected when we received it. We called to get a solution, they rarely answer the phone and when they do, they always say email us or I cannot hear you over the phone. We emailed them multiple times and they never responded.Emailed from: *****************

Inyouths is NOT a BBB Accredited Business.

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