Reviews

This profile includes reviews for Led Factory Mart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Led Factory Mart

  1477 E Cedar St Ste E Ontario, CA 91761-8330

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  Led Factory Mart

  477 E Cedar, Unit E, Ontario, CA 91761

Review Details

• Review fromRyan S

  Date: 01/05/2024

  1 star
  NEVER purchase from this company--I purchased some fog lights for my 2022 Bronco because this store had them competitively priced compared to other shops I was looking about for comparableproducts. That's essentiallythe last benefit I received. The product came in good order but with ZERO installation instructions making them useless. Especially considering this was an electronics product that had to be run through the *** factory headlight wiring. I am a resourceful guy so I spent almost 3 weeks going back and forth with the company to acquire instructions they clearly didn't possess (I don't know how you're selling an electronicsproduct without any knowledgeof how it works). Whereas the competitors had ***** min step-for-step installation instructions available online the best I could get from them was a video under 30 seconds that said little more than "connect the wires." I pointed out to their customer service rep that there are at least 8 differentwires on the left front headlightcoupling and even more on the right. Nothing. I tried reaching out to the local garages but they do not installoutside parts. I was forced to return the item but was told that I'd have to cover the shipping and be charged an additional 15% restocking fee. While I was able to get them to waive the restocking fee I still have to pay nearly 10% of the item cost for my months-longhassle. I would never recommendusing this company. You're better off going to a known producer or even Amazon.

  Led Factory Mart

  Date: 08/05/2024

  Dear *************************,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with your recent purchase of fog lights for your 2022 Bronco.We understand your frustration regarding the lack of installation instructions and the difficulties you faced while trying to get the necessary support. This is not the level of service we aim to provide, and we are taking your feedback seriously.To address the issues you raised:1.Installation Instructions: We acknowledge that the provided instructions were insufficient. We are currently reviewing our product documentation process to ensure comprehensive installation guides are included with all electronic products in the future. We will also work on expanding our online resources to better assist our ******************** Service: We apologize for the inadequate support you received. We are reinforcing our training programs to ensure our representatives can provide detailed assistance and resolve issues promptly.3.Return Policy: We regret that our return policy added to your frustration. While we strive to offer competitive pricing, we recognize the importance of a fair and hassle-free return process. We have refunded you the full amount without deducting any fees as a gesture of goodwill.Additionally, we would like to offer you a 15% discount on your next purchase as compensation for the inconvenience you experienced. We value your feedback and are committed to improving our services. Thank you for giving us the opportunity to address these issues. We hope to regain your trust and serve you better in the future.

• Review fromJeff R

  Date: 11/23/2023

  1 star
  This Id by far the worst company Ive ever dealt with.

  Led Factory Mart

  Date: 08/09/2024

  Thank you for your feedback, and we sincerely apologize for the negative experience you had with us. Your satisfaction is our top priority, and were disappointed that we didnt meet your expectations. Wed love the opportunity to make things right. Weve already reached out to you via email at ********************************** but havent received a response yet. Please feel free to contact us directly at the same email or call us at ****************. Our hours are Mon. to Fri. from 8:00 am - 4:00 pm EST. We appreciate your business and hope to serve you better in the future.

• Review fromJoseph H

  Date: 11/10/2023

  1 star
  Waited 1 month to get my order of headlights shipped, which they said was in stock. I emailed *************************** and he said that "they have to pass inspection and my order didn't" like they actually make the parts themselves lol. I got tired of waiting and emailed ******************* to just cancel my order and refund my payment in full and got 4 responses from him, trying to make me wait for my order and convince me that its coming. I got extremely impatient and sent an angry reply asking for the cancellation of my order and to refund the money again. ***** finally said okay and to wait three business days. after three business days, the order was showing that it has still not shipped and that it wasn't cancelled and no I didnt get my refund yet. I emailed ***** again, and he said, and I quote "Sorry for the inconvenience. We have urged our manager to handle the refund" and that was sent last night. Still no cancellation or refund, so now I am pursuing legal action and putting my skills to the test to find who these people are exactly.IF YOU ARE READING THIS, DO NOT PURCHASE FROM LED FACTORY. As I closer inspect their business, numerous people have had the same issue as I have with NO REFUNDING EVER MADE.

  Led Factory Mart

  Date: 08/09/2024

  Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered with your order. We understand how frustrating it is to wait for a product. To ensure the highest quality, all of our products undergo a thorough inspection before shipping, which unfortunately caused the delay in your order.We regret that this process affected your experience and can confirm that your order has now been fully refunded. We strive to improve our service and appreciate your patience and feedback. If you have any further concerns, please don't hesitate to reach out to us at ********************************** or call us at ****************. We're committed to making things right and ensuring a better experience for all our customers.

• Review fromBruce C

  Date: 11/08/2023

  1 star
  When trying to get hold of them through the phone number listed as a customer service number. it goes straight to voicemail and there's no one to return phone calls. My product came with no instructions and when trying to get clarification as to how it is installed. You get sent a link to a video that has nothing to do with ************ product. I get the impression that when emailing. And I get a response so super early in the morning. That's the customer service email. Is somebody responding from a third country and nowhere near *****************. The information that is supplied by the website is very misleading. You're giving the impression that this is something map is operating in ***************** when in fact, it is probably being operated from ***** along with the customer service phone number since it is a whatsapp number.

  Led Factory Mart

  Date: 08/09/2024

  Thank you for bringing these concerns to our attention. We sincerely apologize for any confusion or inconvenience you've experienced. We understand how frustrating it can be when expectations aren't met, and we take your feedback seriously.Our customer service team is dedicated to assisting our customers, and we regret that you had difficulty reaching us. We are currently reviewing our communication processes to ensure that our support is timely and helpful. Regarding the installation instructions, we apologize for the error and have already reached out to you with the correct installation video. Please feel free to contact us directly at ********************************** or via phone at **************** during our business hours, Mon. to Fri., 8:00 am - 4:00 pm EST.We value transparency and are committed to improving our services to better meet your expectations. Thank you for your feedback, and we hope to have the opportunity to make things right.

• Review fromDan F

  Date: 07/05/2023

  1 star
  iF YOU ARE READING THIS, YOU ARE SO FAR AHEAD OF THE GAME THAN i WAS. THIS COMPANY IS A FRAUD. I purchased a set of LED lights for my harley davidson. The set I received did not fit my bike and I tried to return them for a refund. Initially, Dave Mathews said he would pay me 10% of my refund price and I could sell or retain the set. When I told him that I wanted to ship them back and get a refund, he wanted pictures, and info regarding my motorcycle. He never provided an address to mail the LED lights back and never refunded my money. This company is a fraud and they need to be taken down from doing business in the US. The product they are selling is cheap and in no way going to fit your specification.

  Led Factory Mart

  Date: 07/07/2023

  Thanks for your order.
  Sorry to bring you a bad shopping experience.
  We have checked the previous communication emails, we have approved to your return and have provided you with a return address.
  Here is the return address:
  Name: LFM Vivian Elena 4
  Address:1*** * ****r, Unit E, O******, CA 9**** United States
  Phone Number: 62*******6
  And we found that you provided the tracking number of the return, when we receive your returned package, we will arrange a refund for you.

  Dan F

  Date: 07/12/2023

  I have sent in the item to be returned, tracking number, and pictures. Your email states that you received the item at your warehouse but will not issue me a refund until I rescind my complaint thru paypal. Keeping my refund as hostage until a complain is rescinded amounts to fraud!!!!!

  Led Factory Mart

  Date: 08/09/2024

  Thank you for sharing your experience, and we sincerely apologize for any frustration this situation has caused. We understand how important it is to receive timely refunds, and we regret that there was a delay in processing your. Our warehouse team needed some time to verify the returned item, which led to the delay.We want to assure you that your refund has now been processed in full. Additionally, we are actively working on optimizing our warehouse processes to shorten the verification time for returned items, ensuring faster refunds in the future. We appreciate your patience and understanding during this process.If you have any further concerns, please don't hesitate to contact us at ********************************** or call us at ****************. Our goal is to ensure all our customers are satisfied, and we are committed to providing a better experience moving forward.

• Review fromAmelia H

  Date: 03/15/2023

  1 star
  I think this is a scam. I want my refund. Order#*****. Emails can't be sent. Phone calls never answered. Wanted to give me a reduced price if I didn't cancel. Poor business practices or just plain scam. Do not buy.

• Review fromSean O

  Date: 01/26/2023

  1 star
  Want to waste money then buy from this company. Bought 4runner grille and raptor lights but I was Missing parts ..then 15 emails later they said they would send part wasting my 30 days to return. Got part yesterday and went to install and nothing fits right nothing.. I try to call during there buisness hours and straight to recording voice mail ?? Go on their website and it’s got 5star rating , rating must be by bots or employee. They have a California address but hours are East coast and emails are answered in middle of night from China !!! Package return address is China..Don’t buy!!!!!! Why do I have to give them a star should be O stars…

• Review fromCaley Grace S

  Date: 01/24/2023

  1 star
  Do not order, no tracking info ever came i reached out many times. Not shipped from California but came from china! Finally got my badly damaged package to find out half of it is missing! Cannot reach anyone by phone or email. This place is a scam.

• Review fromHope C

  Date: 08/12/2022

  1 star
  Placed an order, tracking was inconsistent, and changed frequently. Finally received the lights, and they didn't fit my bike. Have been getting the run around on the return. They literally suggested I sell them to someone else that needs them. DO NOT ORDER ANYTHING FROM THESE SCAMMERS.