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Business Profile

LED Lighting

Led Factory Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in LED Lighting.

Complaints

This profile includes complaints for Led Factory Mart's headquarters and its corporate-owned locations. To view all corporate locations, see

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Led Factory Mart has 2 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #63071 I purchased a grill for my jeep on 11/14/22. After I received I realized it was for a JL model and mine is a JK model. I tried reaching out via phone to Led Factory and was constantly getting voicemail. So I emailed, on 12/3 I received a response from Dave Mathews. He said he would check to make sure that in fact the grill would not fit my jeep which it does not. He then tried to offer me a replacement of another style which I did not like. I responded and now he will not answer. I have sent several emails and have even gone as far as to call and leave a message on 12/14. I just want to send this back, it has not even been out of the box and I want my money back. This is ridiculous!!!!!! They need to stand behind what they sell.

      Business Response

      Date: 12/16/2022

      Hi *****,

      Sorry for the inconvenience.
      We have responded to your email, but have not received your reply.
      And we have provided a return address for you to return the item, please check your email, thank you.
      Please don't worry, we are happy to solve the problem for you.

      Customer Answer

      Date: 12/21/2022

       I am rejecting this response because:


      I still do not have any communication via email whatsoever from LED Factory Mart in regards to return instructions. They can provide any information regarding return through this site seeing as they are not providing it to me. They can also cover the cost to return the item as it has been extremely difficult and has taken an extreme amount of effort on my part. 

      Business Response

      Date: 12/30/2022

      From the BUSINESS:
      Sent 12/29/2022 10:13:29 PM
      Hello,

      This is the correct return address, thanks.

      Xprite USA
      XP20016097
      ***** ****** Ave.
      *****, CA *****

    • Initial Complaint

      Date:12/10/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a set of raptor lights for my 2023 Toyota tocoma the order was placed 12 days before it was shipped. I finally received it 3 of the four lights worked. I emailed the with no response, I called left a VM with no response called again no response. All I wanted is an return address to try to resolve the issue. They wanted to to reinstall the lights to send them a video to prove the one was not working. At this point all I want is to get a refund

      Business Response

      Date: 12/12/2022

      Hi ******,

      Thank you for your feedback.
      Our telephone customer service hours are Mon to Fri: 8:00 am- 4:00 pm EST.
      ??: ###-###-####
      We have responded to your message by email.
      The video is needed to send to our engineer first and apply for the replacement of a new one to you. 
      Hope you can understand.
      We would like to send you a free replacement, is that ok?
      Or do you insist on returning it for a refund?
      Please don't worry, we will solve it for you as soon as possible.

    • Initial Complaint

      Date:12/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered lights that were supposed to be plug n play. I have emailed ***** multiple times but keep getting the run around. I sent pictures showing the plugs I have and what they sent, again he gives me the run around and seems uninterested in solving the problem. Unless I cut into my wiring harness these fog lights are useless to me. There is no customer service because when I called I was hung up on 3 times.

      Business Response

      Date: 12/07/2022

      Hello ****, thanks for your support. Our products are Plug N Play for the high-low beam. We just confirmed our customer service was communicated with you before and waiting for your reply to confirm the fog lights base. Our customer service already sent the email to your again. Please don't worry about it. We will help you to solve the issue and send you the replacement for free. Our products have 2-year warranty and 30 days easy return. Have a good day!

    Led Factory Mart is NOT a BBB Accredited Business.

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