Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Giantex Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGiantex Inc.

    Computer Furniture

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Ontario, CA 91761-3641
    BBB File Opened:
    8/15/2019
    Years in Business:
    7
    Business Started:
    7/5/2016
    Business Incorporated:
    7/5/2016
    Type of Entity:
    Corporation
    Business Management
    • Wei Wu, CEO
    Contact Information

    Principal

    • Wei Wu, CEO

    Customer Contact

    • Wei Wu, CEO

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    It took over a month to get a response form Giantex about my washer belt. I FULLY UNDERSTAND i don't have a warranty-that is ALL they stated in the responses. The ISSUE IS; there is nowhere to order the exact belt size for this washer. These are pictures for the closest size you can purchase. I paid $300 for this washer, used for a year and now I have to buy another one due to not being able to purchase this size of belt. I spent over $100 in trying to purchase a belt and a $30 repair fee when I left it with the repair shop that was supposed to be fixing the washer but he could not find a belt.. Called over 16 places to order a belt ********************************************************* ***** ***************** Discount, NOT TO INCLUDE THE REPAIR SHOPS I HAD TO GO TO) Please don't tell me to find a place It order it AGAIN. Ordered 5 belts that were the incorrect size. (The size is O448E). 7 washer repair shops stated to throw it away , the size of the belt can't be purchased. I need a belt or I waisted my money on this washer. Why would Amazon or Giantex sell a washer that you can't buy COMMON parts for? It's the washer belt, everyone knows it's a common part goes out. My resolution is; I need to know WHERE to get a belt for this washer? Please tell me an EXACT place,please. My QUESTION is; Why is it okay to sell an expensive product that no one sells parts for it? I have made a review on Amazon, contacted Giantex 5 times, no answer to this question, I have no other options. PLEASE STOP telling me I don't have a warranty, and the belt size (I know it), or give me another email address to email someone that does not respond. WHERE DO I GET THIS BELT? CAN YOU SEND ME THIS BELT? It has been 2 months without a washer or answer.

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike S

    1 star

    04/29/2024

    Unfortunately you cannot give 1 star . Placed an order online for patio chairs . Payed the price that included freight . Then I get a message from giantex that they now want an extra ****** for freight . So I cancelled the order and got screwed by the exchange . Giantex refused to credit the difference . Extortion is illegal under the criminal code of ****** . But thats what they tried to do . WHY ARE YOU NOT IN JAIL . Company must be owned by ***** , laws dont apply to us Dont buy here WARNING !!!!!!,!,!,!,,

    Local BBB

    BBB Serving Central California & Inland Empire Counties

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.