We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Customizations

Ace of Diamonds Collision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

This profile includes complaints for Ace of Diamonds Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ace of Diamonds Collision Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally dropped my bike off to a friend named ***** who is now incarcerated.. we never had a contract just a verbal agreement if he would be able to fix my motorcycle or not. So i originally brung the bike to his shop because I didnt have the correct insurance plan so in February the insurance adjuster came and declared the bike a total loss my insurance company did not want the bike or the dealer ship and i was never informed of a storage fee of any sort i was never mailed any paper stating that as well so the whole time the shop is goin back n forth with the insurance company to pay the fee and i spoke with them on 4-25-24 and they said they were waiting on a check from ****** as they have settled on them to pay 30percent and now i get a letter in the mail stating they are about to sale my bike if i dnt pay them $6000 for a storage fee

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car has been in this shop for over 3 years i brought it in to get painted. They always run me away from the shop when i come to check on the car and tell me it will be ready in a week. Now today i come to find out all the pieces to the car are missing that i purchased from them for the car and he's asking does more time after i just gave them ***** dollars Tuesday the 15th of april 2024 he said it'll be done in 15 days i called to check on the car today and he told me all the pieces were missing windows, window trim, steering column, brakes, electrical harness all parts i purchased were new i bring them 4-5 thousand a time my car has been in the same position for a year nothing done to the car

    Ace of Diamonds Collision Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.