Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/1/2025, I received two blueberry plants from Easy to Grow bulbs, a Pink Lemonade blueberry and an ******* blueberry. The plants were in fair to poor condition, with numerous leaves being shriveled or having ***** spots on them. I planted both bushes in 3-gallon pots using the same potting soil and fertilizer for each plant, and watered both plants at the same time using the same quantities of water. The ******* blueberry slowly declined, whereas the Pink Lemonade blueberry slowly improved. About a week ago, the ******* blueberry finally succumbed and has shown no signs of life, being completely black and withered. When I contacted Easy to Grow bulbs to request a replacement or a refund, I received a rather **** reply informing me that I was not eligible for a replacement or refund because I apparently had a 5-day window in which to report the issues with my blueberry plants, beyond which time I was no longer eligible for any remedial action. Seeing as how my blueberry plant just died a week ago, long past the 5-day window provided by the seller, I don't feel that this is an appropriate policy. Furthermore, blueberries do best when they have a separate variety with which to cross-pollinate. The primary reason I purchased the plants from this seller at this price was that the seller offered two different blueberry varieties in one shipment. My Pink Lemonade plant no longer has another plant with which to cross-pollinate, and its yield will be reduced unless I find another blueberry **** for it to cross-pollinate with. The final price paid was $25 for a small blueberry **** in rather poor condition, which seems like a rip-off. ****************** refusal to consider issuing a refund or replacement is also a bit unseemly. I would like for Easy to Grow bulbs to either issue me a replacement ******* blueberry **** or issue a refund.

  

  Business Response

  Date: 06/03/2025

  Thank you so much for reaching out and providing your feedback. I do apologize for the frustration.  If you are ever concerned with the condition of the items, we do ask that you reach out to our customer service team within 5 days of delivery and provide images of what was received. It is stated on the packing slip that any concerns should be reported within 5 days. Due to the nature of our product, we do need to know promptly if there are any concerns.The order was delivered on 5/1/25, unfortunately as we are past the delivery window we are no longer able to determine if the decline was due to the condition the plant arrived in or other factors. We ask that you please reach out to us directly with an image of the under performing blueberry and our customer service team would be happy to assist you.
  
  From our Guarantee:
  Houseplants &Potted Plants
  We guarantee that your houseplants will be delivered healthy and in good condition. We cannot extend this guarantee to their performance after receipt due to their individual care requirements.
  If your plants arrive damaged, please see our policies for resolution.

  Customer Answer

  Date: 06/03/2025

  I have already stated that both plants arrived in poor condition and one plant recovered while the other plant died. I was very thorough in explaining that I received 2 plants in poor condition and one plant died after a month's gradual decline. A five day window does not allow for such an occurrence in which an unhealthy plant slowly dies. I would prefer to communicate via the Better Business Bureau rather than reach out directly to Easy to Grow bulbs per your request, as I have not gotten satisfactory results by doing so previously.

  

  Business Response

  Date: 06/03/2025

  Thank you so much for reaching out to us.  Per our Grow Guarantee posted on our website, we do only cover the potted plants for 5 days.  We guarantee the plants arrive in good condition and are viable.  Unfortunately, after arrival, there are a number of environmental factors that are out of our control that can cause a live plant to not survive.  If the item did arrive in good condition, we are not able to cover what may happen to it after arrival.  If the item arrives in poor condition, we do require images to be sent within 5 days of delivery so our team can review and help determine what may have happened prior to shipping or during transit.  We do understand your frustration but unfortunately we are not able to cover items that arrive in good condition that do not perform well after planted.  If you have any further questions, please reach out to our customer service team directly.

  Customer Answer

  Date: 06/03/2025

  This does nothing to resolve the underlying issue 

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about February 14 2025 I ordered Ginger - Ellipticum (Fragrant) from Easy to Grow for a spring delivery. Confirmation #7VEACRGDT On April 21 2025 I received a package from Holland Bulb containing There (3) Pink Tiger Lily bulbs. (Apparently Holland Bulb is The parent company of Easy to Grow.I did not order anything from Holland Bulb CompanyThey sent me pink ***** ***** bulbs, which I did not order.The packaging label had my name and and address.But the Packing Slip had Info that was not mine The Ship From and ship to name was the same (but not mine), nor was the ship to address was not mine. The address is a home in *****************. I live in ** Holland Bulb does not even list Ginger - Ellipticum on their website.I contacted Easy to ********************* They said contact Holland Bulb.Why? I did not order from them. I did email them, never heard back.Easy to grow then said to Contact the carrier. Why I got a package, it did not contain what I ordered.Easy To Grow said once the package is delivered it is out of their hands.I sent them copies or the order, confirmation and backing slip and picture of the item.I don't know whether their ordering system messed up or what.The bottom line is I did not get the Ginger that I ordered. The total cost of the item with shipping and tax is $33.21. The item they sent cost less. The online order status was listed as unfulfilled in early May. When I complained the marked it shipped. but the tracking number points to the wrong April 21 2025 Delivery. They keep insisting that I received a package so the order is complete. Yes I received a package, but it did not contain the item I ordered and paid for.All I want is the item I ordered and paid for.

  

  Business Response

  Date: 05/14/2025

  Thank you for reaching out to us! We do apologize for the mix-up with your recent order. It appears that an incorrect shipping label was placed on your package, resulting in incorrect order being received. We understand how frustrating and inconvenient this can be and we appreciate your patience.  Our warehouse team was notified of the issue and were working quickly to send the correct items your way! When this is complete, you should receive an email with tracking information. Thank you again for your understanding, and please do not hesitate to reach out if you have further questions or concerns. 

  Customer Answer

  Date: 05/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I've reached out to the company to leave numerous messages, I've sent at least 3 emails, I've reached out on instagram. It was a far stretch for me to invest in these great tubers as I am a senior on a fixed income. I so looked forward to receiving in time to plant this season. I am sorry I did now. With that said, I really need your help, please? Unfortunately there isn't anything I can do with these tubers. It's too late for planting in my zone, which is Zone 9. Why did it take so long? And why didn't you communicate with me before sending?On yesterday, April 28th I received an order I placed December 17th order #******/2293072 for:Gladiolus 'Artistic' corms should be planted in early spring, typically from late January to early March.The recommendation for the Dahlia ********** is to plant the tubers should be planted late winter to early spring, generally from late January to early March. I would like to return these tubers and have my credit card credited. Thank you in advance for your help. I have no place to store the plants for next season....I may be dead before I can plant them.Signed Disappointed Senior,********* *******

  

  Business Response

  Date: 05/06/2025

  Thank you so much for reaching out and sharing your feedback with us. We truly value hearing from our customers and appreciate your patience.
  Please know that were doing our very best to respond to all inquiries as quickly as possible. With this being our peak season, response times may be a bit longer than usual.
  At the time your order was placed, the Gladiolus and ****** were listed as Spring pre-order items, scheduled to ship based on product availability and your growing zone. Due to unforeseen delays in receiving inventory, we shipped your order as soon as all items became available.
  The good news is that in your zone, these varieties can still be successfully planted this season. Additionally, we stand behind our products with a growing guarantee: if the plants dont thrive within 8 weeks of planting, our customer service team would be more than happy to assist you.
  If you would prefer to return the items instead, you're welcome to send them back within 10 days of delivery. Once we receive them,well be happy to issue a full refund.
  Return policy from our website:
  RETURN POLICY
  All items being returned to our facility need to be in their original condition within 10 business days of delivery. Any open packages will not be eligible for return. Please contact us through email or live chat to start a return.
  If the items are being returned due to customer change of mind, the customer is liable for their own return label. The order will need to be postmarked within 10 days of the delivery date per the ****, *** or ***** tracking information.
  If the items in your order arrive in poor condition, we do not ask for you to return the shipment. Instead, we will require images of the item(s) via email within 5 business days of arrival.
  Any product that has been in the possession of the customer for more than 15 days will not be eligible for return due to the perishable nature of our product.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 26th I placed an order online for flower bulbs from Easy to Grow Bulbs. On January the 30th the bulbs were delivered to someone else and signed for. I called the company. My physical address was missing from the package. The employee told me that this was my fault. The website won't allow you to pay unless you put in a full address so how would I have ordered without entering my address? I couldn't have. I emailed someone and didn't get any further. I also chatted with someone on their website. I thought for sure someone would be able to help me. They all refused to send my items to me or give me a refund. At this point, I want a refund. They stated I should have checked my address. They sent me the picture I am attaching. Ypu can clearly see that there is am alert on the right side of the screen that shows them that the physical address is missing. They sent items anyway with only a city and state. I did not receive my items and paid for them. Their site won't allow you do order without an address so what happened to my address? There is clearly an alert on their screen and they sent the items through ***** anyways. Now they are refusing to compensate me. I want a refund.

  

  Business Response

  Date: 02/03/2025

  Hello,

  Thank you for reaching out to us.  I'm sorry to hear you are not satisfied with the experience you've had with our company.  I do apologize if the order did not arrive to you as expected.  After reviewing your order, it does appear you placed the order online.  We do send confirmation order emails out immediately after the order is placed.  In that email, you will see the address was listed as entered online with no street address included.  We do state in our Grow Guarantee that we do send confirmation emails for all orders and hope our customers review and contact us if any changes are needed.  If orders are shipped before addresses are corrected, our company cannot be held liable.  Please see below:

  "Confirmation emails are sent with all orders placed. Please verify the shipping address is correct. If incorrect, please contact our customer service department by phone with the corrections needed before the package is shipped. If an incorrect address is entered and the package is shipped before corrections are made, Easy to Grow will not be liable for reshipment to the correct address."

  With the high volumes of orders we ship, we cannot check each address to verify it's correct prior to shipping, which is why we send the confirmation email. It is the customers responsibility to enter the address correctly but if not, contact us with the correct address prior to shipping.  If orders are not delivered correctly due to an insufficient address, we are not liable to reshipment of the order or for refunding that order.  We also send a tracking link when the order is shipped for our customers to keep track of the package once it leaves our facility.  According to the tracking we sent, the package was delivered and signed for.   Unfortunately at this point, the order was shipped and delivered and there is nothingmore we can do.

• Initial Complaint

  Date:09/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered five seperate orders within the last year. The bulbs never came up. The pricing is high and I am getting nothing for what I am ********* me the company is a scam

  

  Business Response

  Date: 09/25/2024

  Thank you for reaching out.  I'm sorry that you have not been satisfied with your recent orders.  We do pride ourselves on offering high quality items that are unique and cannot be easily found on other sites.  These specialty items can be a bit more cost since they are more rare.  We do everything we can to pass along any savings we can to our customers and offer the best prices available.  I do see you have several orders in our system but unfortunately it doesn't look like we have received any communication from you regarding any concerns with the items failing to grow.  We do have a 100% Grow Guarantee on all of our items for the first growing season.  We ask that you please reach out to us directly with the order numbers and items that didn't perform well for you and our customer service team will be more than happy to help find a solution.

• Initial Complaint

  Date:04/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed orders ****** and ****** in feb 2024. they have never shipped them. i live in zone 6. they state on their website that they ship late march to early april to zone 6. these orders have live bulbs and bare roots which should have been planted by mid april. i have called them several times. but they wont cancel my orders nor will they ship them. its too late to plant some of the plants here now. i would have to go to extra efforts to keep them alive. i feel like i have been taken advantage of.

  

  Business Response

  Date: 05/01/2024

  Hello,

  Thank you for reaching out to us regarding your Spring pre-orders.  I do apologize for the delay in shipping your 2 orders out.  We do begin shipping to your zone 6 in late March to early April per the shipping schedule on our website.  We do continue shipping to your zone in the order they were placed during our Spring pre-order sales event and will continue to ship until all order have been fulfilled.  Although we begin during late March and into early April, all preorders are generally not shipped out during this timeframe due to large volumes of orders each season.  The orders have shipped.  Order #****** was shipped on 4/24/24 via **** and delivered on 4/27/24 per the tracking link sent to your email the day it shipped.  Order #****** was also shipped on 4/24/24 via **** and according to that tracking link, it was also delivered on 4/27/24.

  Thank you and please reach out to us directly if you have any further questions or concerns.

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order # ****** on April 3rd. My order has still not shipped. I have reached out multiple times to check the status of the order and have been told that my order is shipping very soon. Apparently, that is not true. I have asked multiple times for an actual date that my order would ship and have not received an answer on that. This is not acceptable.

  

  Business Response

  Date: 05/01/2024

  Hello,

  Thank you for reaching out to us regarding your recent order.  I do show an order was placed on 4/3/24 as part of our Spring preorder sale.  According to the shipping schedule found on our website, we begin shipping to your zone 5 in mid-late April when it's appropriate to plant.  Shipping any earlier can cause the tender plants to fail since it stays colder longer in your climate.  Planting before the soil temperature is below 50F will cause the items to remain dormant and not grow this Spring and Summer.  We do ship all orders in the order they were placed starting with orders placed in December when our Spring preorder sale began.  Since you did place your order a bit later during our preorder sales event, it did ship closer to the end of April per our schedule.  I do see the order did ship on 4/26/24 via USPS.  Please refer to the tracking link sent to your email the day it shipped for updates.

  Thank you.

  Customer Answer

  Date: 05/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/28/24 placed my on-line order (#*******) for a spring shipment of flower bulbs from this company for $142.92. These are frost sensitive bulbs here is their shipping policy - this policy was even attached to my email receipt upon order of the bulbs. The bulbs were basically destroyed and I've been told it's my fault. I've tried to reach resolution without success.SHIPPING INFORMATION We ship your items at the proper time for planting in your climate zone. Orders that contain both pre-ordered and in-stock items may result in multiple shipments. Severe weather in your region could delay shipment. We reserve the right to use our discretion in determining the most appropriate shipping option for your order.When Will My Pre-Order Ship?All orders are processed by climate zone.Fall Pre-Ordered items typically begin shipping in September.Spring Pre-Ordered items typically begin shipping in March.I was alarmed when I received a notification on 1/29/24 that my order had been shipped. I contacted the company on 2/2/24 when I received the bulbs alerting the company to the early shipment and that the bulbs were likely killed in shipping. On 2/5/24 here was my reply:From: Easy to Grow Bulbs Service <********************************>Subject: Order. 283967/1822809 Date: February 5, 2024 at 10:57:59AM MST To: Drpoppe <*****************>Reply-To: Easy to Grow Bulbs Service <********************************>Hi ****,Thank you for contacting us.Upon checking, the item Calla - Aethiopica White ***** is only hardy for zones 8-10 and your location is in 6B, State: UT.Items that are not hardy in your zone should not be planted at all. They should be stored in a cool, dry, dark location until Spring and then be planted outside. They need to go through a dormancy period so planting them inside will not work.Storing them, however, will void our Grow Guarantee since they are outside the recommended planting zone we state on the website. Many more emails but out of characters

  

  Business Response

  Date: 04/24/2024

  Thank you so much for reaching out to us.  I do apologize there was confusion regarding when this order would ship. When you placed the order in January, this item was marked as in stock.  We do ship this item year round since there are some locations that are able to plant it year round.  Since the item was in stock, it was did ship right away.  The items that were labeled Spring pre-order shipped during our Spring season according to planting zone.  We do not check before shipping where an item is being shipped to since we don't question our customers reason for ordering an item during a specific time.  We provide all the information we can on our site to help inform our customers before a purchase is made.  Since we were shipping all in stock items in January in 1-3 business days, that's when the order went out.  We also do have our Grow Guarantee and Policies right on our site as well to view at any time.  Within our Grow Guarantee, we do have listed that we are not able to guarantee items that are stored for any length of time since very specific conditions are required for storing to be successful.  Again, I do apologize for any confusion.  We always recommend to check the status of our items at the time of purchase to make sure it will ship during the best time for our customers.  We also have the hardiness zones  listed as well to make sure items are being planted in the appropriate areas and timeframe for best success.  We also ask that our policies are reviewed and understood before a purchase is made as well.  We do include a condensed version of our Grow Guarantee on the back of our packing slips as well.  I do apologize but since the item was in stock at the time of purchase and shipped out right away as indicated on our site, we aren't able to offer a solution.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order #****** on March 20 that remains unfulfilled. I asked on March 26 to cancel the order. I received a response that the order was prepared for shipment, and thus I couldn't be refunded. It's April 2nd today and the status remains unfulfilled. I have written in 3 more times for a status update and have received no response.

  

  Business Response

  Date: 04/03/2024

  Hello,

  Thank you for reaching out to us.  I do apologize the order hasn't shipped out yet.  This is a busy time of the year and we are a small, family owned business with a small staff.  We ship orders in the order they were placed and do our best to ship out as soon as possible.  The items on your order are shipped with active roots on them and are shipped by zone as well to ensure your climate is warm enough to plant these safely without the fear of frost causing any damage.  In your climate, we don't ship until closer to mid to late April according to the shipping schedule found on our website.  Since you did reach out to our company, the order is currently being processed and is packaged to ship out today.  Once the carrier picks the package up in California, you will receive the tracking information.  Again, we apologize for the delay but we do package all of the Bearded Iris as orders come in which does take time.  We appreciate your patience and understanding as we work through all of our orders as quickly as possible.  

  Customer Answer

  Date: 04/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. This resolution would be satisfactory to me, if implemented. I note, however, that this response is materially equivalent to one they sent over a week ago with no follow up action.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:03/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6, 2024 I placed Order #****** for Iris bulbs from East to Grow totaling $28.07. On March 7, 2024 I placed another order because of a "special" text I received. That Order #****** totaled $38.19. As of today, March 29, 2024, I have not received any of the bulbs order. On March 16, 2024, I sent an email asking when I could expect to receive the orders. ***, from Easy to Grow responded stating the orders were "currently" being processed and to keep an eye out of an email with the tracking number. On March 21, 2024, I emailed again asking for an update. I was again contacted by ***. She said she checked and the order is awaiting shipment, meaning it was bound for packing and then shipping. Please expected an email with tracking, etc. On March 25, 2024 I checked their website and the orders were still showing Unfulfilled. I then emailed requesting a full refund as it has been so long since I placed the orders and it was now getting too late to put the bulbs in the ground where I live. I was again emailed by *** who told me the order had been packed and is being prepared for shipment and cannot cancel it. To expect shipping info this week. I told her this was not acceptable and she informed me the only thing that can be done is for me to refuse the order and when they receive it back, they will refund my money. It is now March 29th and their website still shows the order as unfulfilled, 22 and 23 days after I placed the orders.

  

  Business Response

  Date: 04/01/2024

  Hello,

  Thank you for reaching out to us.  I am so sorry for the delay in shipping your order.  During our busy Spring season, orders can take a bit longer to process since we are a small, family owned business with a small staff.  I certainly do apologize for the delay.  After reviewing your order status, I do see it has been printed for processing with our warehouse facility and is being processed for shipping.  I am not sure why it hasn't shipped yet, but I will certainly reach out and make sure it ships to you ASAP.  I'm not sure you were in contact with previously, we do not have anyone named *** at our company but again, I do apologize if you weren't provided a better update.  We will definitely get this order out to you as you have been waiting patiently for a while now.  I apologize again for the delay and I thank you so much for your patience.

  Customer Answer

  Date: 04/01/2024

  Until I actually have either a refund or my order, I cannot agree to close my complaint as that puts me in the exact same position - no order or refund.  As far as their employee, ***, I certainly did not make that up as it shows in my previous attachment of the email chain with the company.  I am still getting at least one text per day asking me to order more and I just saw a TV commercial last night.  It seems if they cannot order their current orders, they should not be asking for more.

  

  Business Response

  Date: 04/01/2024

  The items are being shipped to you.  The Bearded Iris are rooted which means we have to watch the temperatures to make sure they are arriving during a time when they can be safely planted in your zone.  The shipping department will ship your order out since you've been waiting but generally we do not ship to your climate until mid-April.  You will receive tracking information either today or tomorrow.  Please be aware if you are still experiencing temperatures below 50 at night, we recommend planting in a pot that can be moved indoors during the colder temperatures.  Once the weather is consistently over 50 degrees at night or during the day, they can be transplanted outside.  

  Customer Answer

  Date: 04/04/2024

  I will close my complaint once I have both orders. As of 5:08 pm on 4/4/24, the first order has shipped yesterday. However the order placed the day which is larger has not shipped. I am a Master Gardener and am fully aware of temperature requirements. As for this response it is completely different than the emails I received. And seems more plausible. At that I would have responded that I am fully knowledgeable about planting in my zone across the country. Again, once I receive both orders I will gladly cancel my complaint. Thank you.