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Business Profile

Fitness Center

Fitness 19

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I pay a monthly fee, per our contract, for the daycare service at this location. A few weeks ago, after driving with our child to the location, they informed us that they had discontinued this service with zero prior notice. My wife was assured that a refund of $14.99 would be processed. 2 weeks later, the gym had not issued said refund and again charged us for the childcare service that they have zero intention of providing. I called and spoke to the manager "******" who said it was an accident that they charged us again, that the previsous refund promised was not processed but she did not know why, and that she would immediatly process a refund for both months (2 x $14.99). I asked for contact informaiton for their coproprate office and she said that "they are no allowed to give that information" and provided an email address for her District Manager ******** My refunds have still not been provided, they still are not offering the daycare service, and I did contact ******* at the provided email address only for him to ignore me and not respond to me at all.

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business continues to charge my bank account for $599.00 membership. I went in to facility and gave my 30 days required cancellation notice on December 15, 2023. Which included my signature. The business then charged my account on January 14, **** which at that time I did not have the funds in my account so I was also charged $20 NSF charge. Fitness19 charged again on January 22, **** and withdrew the amount $599.00 out of my checking account. I have requested a refund and was told on two separate occasions I should receive the refund in 3-5 days and that was on Tuesday January 23, ****. I have not received a refund. Today on January 30, **** fitness19 has put through another charge for $599.00. I would like to be refunded

  • Initial Complaint

    Date:09/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my second time this year that the gym is supposed to open at a certain time and the employee is very late. Today I have been waiting for 45 minutes. There are about 15 other people waiting outside. I have to plan for someone to watch my child for my to come to the gym so this is very inconvenient for me. This is not ok. I did not complain the first time but I have heard its happened on many occasions.

Fitness 19 is NOT a BBB Accredited Business.

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