Business ProfileforSunBuggy Fun Rentals

We rented a 4 seat dune buggy for 1 hour to take our kids riding on the dunes on August 19, 2023. We spent $401.38. Our kids are only 4 and 6 but we saw the website description stated that the vehicle was appropriate for ages 4 and up. My husband even called the company and they verified, ages 4 and up. We were strapped into the vehicles by staff who explained the features and we were off. Once we reached the dunes, I realized how easy it would be to accidentally drive over a blind ledge and so I stopped to check that my kids had been strapped in properly by the staff. The straps were completely hanging off of them. There were feet of extra slack in each of their belts and there was no mechanism to tighten them further. If we had overturned, they would have absolutely been ejected from the vehicle and could have been severely injured or killed. We decided to cut our trip short and drive back because I didn't want to risk my kids lives for a dune ride. On our way back, we inadvertently went over a steep ledge and were soaked with liquid from the back of the car. We reeked of gasoline. When we got back to return our vehicle, we told them what had happened and they pointed out that they had forgotten to put the gas cap back on after refilling the tank. I reached out to the company requesting a refund but they refused. They offered a redo. I told them I didn't feel safe riding in their vehicles and that I wanted a refund. It's been 5 weeks and I have not received a response despite multiple requests. What they have found the time to do is update the age restriction on the vehicle description on their website to 16 years old. They clearly agree that the vehicle was not appropriate for 4 and 6 year old children.