Business ProfileforVCA Cypress Animal Hospital

On 12/21/23 I had an appointment for my pet. In 12/12/23 they were unable to provide my pet with his vaccines and ear check because my pet was anxious. They sent me home with some medications for him that I was to administer the night before and three hours before his appointment on 12 21,23. His appointment on 12.21.23 was at 4:30 and I was supposed to give medication at 1:30 I drive my daughter to school and pick her up and this day she got out early for finals. I missed the **** as I already adjusted my schedule for work to pick her up. I called the *** Cypress Hospital in ****** ********** and I explained that I missed the **** on giving my pet. The medication is three hours if I could still give it to him and still come in, the staff told me that he needed to take the medication before getting seen. I left this afternoon that I already adjusted my schedule for my daughter and is there anyway I can come in later? The staff said no it had to be exactly 3 hours to give them medication , and on their website, it says theyre open till 530 which I couldve gave my pets the medication at 2:15 and still came in. The staff asked if I had a day off and I told the staff no I dont have vacation days on my job so if I take a day off its unpaid day and I cant afford to take an unpaid day unless its for my daughter the only options were either to find another vet or take a day off from work. The staff basically said find another vet I join their *** care club and 12 21,23 I let the staff know that I had that *** ********* and the staff said that I could cancel it. There was a zero balance, and I wouldnt owe anything for the rest of the year. I then proceeded to cancel the other two pets, and had the *** care club as well on 12 **** both staff members so they can cancel it at the business and all three of my pets have zero balance. I wouldnt owe anything but I am still being charged for the membership I would like all of my membership to be canceled with nothing owed