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Business Profile

Web Design

Prime Design Agency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failed to mention any additional costs upfront. Just told me I would get a website for $300. Which was FALSE. I paid an additional $500 for seo content and was told I needed to keep coughing up more money. I currently have no website from them

  • Initial Complaint

    Date:09/16/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/13/2022 I paid $1,595 for a web design service and was promised a website with a customer logon portal to receive secure emails from my customers. As soon as I signed up with this company it was one delay after another and then they only seemed interested in pushing me to add more services. It was constant phone calls to try to get me to add services when all that I wanted was what I had already paid for. When I said that I was not going to purchase anything else from their company the web designer dropped communication and I never received my website that I paid for. I want a refund at this point as I am going with a more reputable company for the web design.

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed with prime design agency, a web development company, on 3/22/22 for $2450 to build a 20-page HTML website. The project manager ***************** started to suggest I needed to invest more money if I wanted them to do the changes I asked. I repeatedly said by phone and emails that I dont want to invest more money! After that, **** started not communicating with me as often as before, and nothing happened with the site for a while. I began to get nervous and asked **** to give me the files or upload them to my server so I could have more control, but he ignored me and said he could not do that with no reasonable explanation. Then **** told me that for him to finish the website, he needed to put it on a server, I told him I had a server, but he said it wasnt a good one; I needed a private server and suggested I buy from him. I declined his offer. **** said if I purchased the server from another company, I would have to pay $999 for migration.I had no choice, so I bought the server from 3rd party for his specifications and paid for the migration. Before I purchased the server, I asked **** how long it would take to migrate the website, and he replied 48 hours. After a week, my website wasnt transferred. Now, **** disappeared and never answered my calls or emails. After a week, ***** called to continue working on the site. For two weeks, they did an excellent job of changing the things that needed to be done. At this point, ***** asked me to give a good review on the internet; I didnt want to, but I was afraid they wouldnt finish the website, so I did. After a week, I asked ***** when will the site be finished. He said this week, but nothing happened. On the 8.1. 22 I asked again when will it be done. He said that day and asked if I had a server and hosting plan, and he would give me a great discount. I said I dont need it. At this point, he disappeared. He doesnt answer emails or phones. The status now is that I dont have a website, and I lost $3499

Prime Design Agency is NOT a BBB Accredited Business.

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