Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Mynd has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Mynd

              1611 Telegraph Avenue 1200 Oakland, CA 94612-2130

              BBB Accredited Business

            • Empire Industries, LLC

              5225 Katy Fwy Ste 202 Houston, TX 77007-2289

            • Mynd Property Management

              1575 Delucchi Ln Ste 103 Reno, NV 89502-6580

            • Mynd

              Mesa, AZ 85215-1148

            • Mynd

              4400 NE 77th Ave Ste 275 Vancouver, WA 98662-6857

            Business ProfileMynd

            Property Management
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Department of Real Estate vs. Mynd Management Inc.
            On March 10, 2021, the Department of Real Estate filed an accusation (case H-12497SF) against Mynd Management, Inc. (MMI) along with the designated broker officer of MMI (Respondents).
              
            The accusation stems from audits conducted of MMI records intermittently between April 7, 2020, through May 29, 2020, covering the period 9/1/2018 through 1/31/2020. An accountability was performed on 5 separate trust accounts each showing a shortage in the account. It is alleged that the shortages to the accounts were done without first obtaining written permission from the owners of the trust funds accounts allowing balances to drop below accountability. It was also alleged that the respondents received undisclosed compensation from Wells Fargo Bank but did not disclose this to property owners as well as the broker did not exercise reasonable supervision over the accounts.
             
             On April 18, 2022, Mynd Management entered into an agreement to settle the above allegations.  According to the settlement agreement, licensing for Mynd Management and the designated broker officer of MMI are suspended for 60 days.  Thirty days of the suspension is stayed, provided that MMI and the broker pays a $1500.00 penalty.  Additionally, the broker and Mynd Management must pay a combined total of $17,857.40, for audits and cost of conducting the investigation.  
            See all additional business information

            Contact Information

            1611 Telegraph Avenue 1200

            Oakland, CA 94612-2130

            Visit Website
            (833) 367-6963

            Customer Reviews

            2.64/5

            Average of 418 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            382 complaints closed in last 3 years

            158 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 4/14/2017

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Mynd is a property management company focused on providing high quality services to residents and owners of multifamily buildings in the Bay Area.

            Business Details

            This is a multi-location business.

            Find a Location

            Mynd has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Mynd

                1611 Telegraph Avenue 1200 Oakland, CA 94612-2130

                BBB Accredited Business

              • Empire Industries, LLC

                5225 Katy Fwy Ste 202 Houston, TX 77007-2289

              • Mynd Property Management

                1575 Delucchi Ln Ste 103 Reno, NV 89502-6580

              • Mynd

                Mesa, AZ 85215-1148

              • Mynd

                4400 NE 77th Ave Ste 275 Vancouver, WA 98662-6857

              Headquarters
              1611 Telegraph Avenue 1200, Oakland, CA 94612-2130
              BBB File Opened:
              1/12/2017
              Years in Business:
              8
              Business Started:
              4/20/2016
              Business Incorporated:
              4/20/2016
              Accredited Since:
              4/14/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 02014508 for this business, issued by Bureau of Real Estate. The expiration date of this license is 8/12/2024.

              These agencies may include:

              Bureau of Real Estate

              1515 Clay St Ste 702

              Oakland CA 94612

              (510) 622-2552

              http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=

              Type of Entity:
              Corporation
              Number of Employees:
              900
              Alternate Business Name
              • Mynd Management, Inc.
              Contact Information

              Principal

              • Sass Gillies, Marketing Manager

              Customer Contact

              • Sass Gillies, Marketing Manager
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Property management

              Customer Complaints

              382 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/18/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I have 2 investment properties for rent in *******, ** and hire Mynd Management to take care of them for me. I started the business with them from oft 05 2023and received the rent on time every month. However, I did not get the rent for this for both properties. I tried to contact the property manager and the company multiple times through customer service call or text message but got no response at first, then got late responses without solving my problem. They said they distributed the fund on March 11, ******************************************************** not. First, I never change my account number. Second, I just received my rent payment last month. Third, I also contacted my bank to confirm that there is no pending ACH transactions that going to my account. If something is wrong, it should be from Mynds end. I requested them to investigate the problem and do not know when they will solve my problem. I hope that your bureau can help me to make the process faster so I can get my money back asap. It is illegal to keep my money without letting me know the reason why. It is a good customer service to notify the clients know where are you in the process to help them to solve their problem instead of ignoring them. Thank you for your time to assist me with this problem. Appreciate it!
              Read More
              Read 381 More Complaints

              Customer Reviews

              418 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              fee m

              04/20/2024

              if u find a good/new property they are ok i rented a townhouse and its nice
              Read 417 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.