Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One Toyota has credited my account. Posted today. Complaint has been resolved 

  Jack.    

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership is not refunding the money held back for the title of the trading I did in January. Dealer had asked me to submit the title **** and they will issue the money back. I provided the title and have made numerous attempts but dealer is not willing to provide the refund back.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 1/30/2025 I paid ****** cash sale Toyota 2025 Crown Signia top of the line. Sales Manager ****** orally told me prior to signing the cash agreement that will receive a year of *** and wheel locks. When I returned to schedule installation of wheel locks, he stated that, I would have to pay a percentage of the cost to have these installed and he would give a discount. I agreed. On 2/3/2025 I returned to dealership to have installed. This prompted a red-flag to me the change of what he original told me will be included. On 2/19/2025 I returned to dealership to have license plate installed and ****** set up the *** for my use. And again, confirmed to me that I will receive *** for a year. I showed ****** a *** letter recvd in mail, stating cancellation on *** in March 2025. He blatantly told me to disregard, and confirmed I will receive *** for a year, I will get a email with further instructions. On 5/9 I tried to contact ******, recvd in mail 2nd letter cancellation of ***. He was not responsive, I text and LM. 5/10, Recvd ****** text message that he will find out about the *** cancellation and my concern. On 5/16/25 spoke with ******, he denied that he ever told me about the *** yearly perk. Definitely, earmarks of unethical business tactics with the consumers at time of purchase. ****** had ample time to tell me the *** was not true. FRAUD!! He decided to wait until escalation. **************** had no business card, he gave me **** ******* General Sales Manager card, wrote his name on the card. Another Red-flag of unethnical business practices. I want to be made whole with the oral agreement *** for a year. BLATANTLY LIED!

  Business Response

  Date: 05/21/2025

  customer was reimbursed for 1 year if SXM

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 05/19/2025

  customer was contacted today by *** on  05/19/2025. Check has been cut and sent *** to customer

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told there was a Do **** placed to fix the grill that was cracked when I purchased the vehicle. I went to the service bay *with* an appointment at 11 am on March 25. I waited an hour before, finally, I decided to flag someone down. Only then did I get to speak with an advisor. I then was told by ***** that the grill needs to be replaced completely. I also informed him that I waited an hour just to be seen for my appointment and was told they were short two employees who were gone for a training. Again, no accountability. (I say again because I had to submit another lengthy complaint related to the sale of the car). ***** stated that the Do Bill (written by the salesman, according to him) was completed incorrectly and thats why they did not have the proper parts ordered. He said theyd be ordered and I did not hear back until I reached out directly and got a response saying they have a grill but it may not be the right one. Then I was told it was and an appointment was scheduled. I had to ask for an appointment confirmation as well. When I asked why I had to be the one to follow up about the issue, I was told that he (*****) was out yesterday which was the day the part came in. Presumably, im supposed to believe he intended to reach out but I beat him to it. Believing anything after theres been countless incidents of a lack of accountability is just hard for me. I am asking to have the cost of the maintenance package I purchased reimbursed so that I can take my business elsewhere. I have zero faith in this company and *** been let down at every opportunity. I was told I have to do my maintenance with them but I truly do not trust them and do not want to be associated with them any further. Thank you for hearing me out. P. S. I also received a text/email saying service was completed on my car and the automated message was for another car. Again, the lack of attention to detail does not inspire trust.

  Business Response

  Date: 04/15/2025

  Sales agreed to replace grill assembly. Customer had appointment on 04/15/2025 appears was not able to make it for grill replacement.  Gsm advised if customer is seeking refund for warranty to come down and speak with *** or Besa. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filed a complaint against Toyota One in Oakland. Complaint #23021162

  
  

  I did not respond to the follow up email from your company because I was awaiting a response from a person named Besa. She continually reassured me that she was working on a resolution but when I asked for an update Id be told she wasnt working that day and that I needed to wait until she was in the office again. 

  
  

  I was told theyd address my service needs and after a few weeks, I finally received a call so that I could make an appointment. 

  
  

  I was also told that Id receive a refund for work that I had to get done elsewhere to correct the original issue but I haven't heard back. I know the most recent contact was yesterday but i've been told to wait for a call back from people that never called or wait for next steps and not hearing back unless i've actively reached out. My trust with this company is completely broken and I feel I need to continue to be as proactive as possible. Ive attached a few screenshots of text communications for your reference. 

   

  Should I file another complaint? Please advise. 

  
  Thanks so much, 
  
  ***** ******, LCSW

   

  cant fix it under the warranty. I contact the salesman directly and am told (assured once again) that there are no aftermarket parts used. You can see, by now, why I might be skeptical about that. He tells me hes off work and to contact the general manager. When I call, Im told one manager was let go and is no longer available but Ill receive a call from the Sales Director. The salesman also told me he reached out to his general manager. I havent heard back from anyone despite, once again, being assured that I would. Now Ive spent a full day without my car and been misinformed several times.Attached is the evidence of aftermarket parts that the salesman denied being in the car.

  Business Response

  Date: 03/05/2025

  Sales manage **** spoke to with customer agreed to reimburse customer for diagnostic fee paid to Honda. 

  Business Response

  Date: 03/31/2025

  customer has received her check 

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchase a 2020 Toyota Supra from One Toyota of Oakland in Dec 17. I was never told the car had issues, except it only needed a pre-purchase inspection and it was good to go. After that, they'll ship the car to my house which will arrive on the 23rd of December. Fast forward, the car had issues that were never disclosed to me upon purchase and I would have to wait for them to get the parts and fix it. Basically 2 months of delays. After all the waiting and the money I paid Enterprise to rent a car, ***** the Used Car Sales Manager said that the dealership was going to cover the first month's payment. So when I came in to pick up the car a check would be ready. On the day of the pickup which was January 21, I never got the check, ***** said just to go ahead and pay the first month's payment and the check will be mailed home, sometime in February. ****. After the second day of owning the car, a check engine light popped up, no sounds came out of the speaker, the safety assist package didn't even work, and the passenger side mirror didn't even tilt. So I brought the car to my local Toyota dealership, turns out the car's speaker/amplifier harness wires were messed up when the car was being fixed back in December, and the passenger side mirror was faulty, and the service advisor said that hopefully after a new mirror wire or mirror is installed, all the safety assist package should work. I would have to wait till March 14 to bring the car in and find out, to be continued. Now, it's almost the end of February and I'm still waiting for the check to arrive in the mail. The funny thing is that I called Toyota ***************** and they clearly stated that nothing was ever sent or mailed out to them. Brand engagement reached out to the dealership but it went to voicemail. All I need now, is the check and the car to be fixed. I also have a legal action that I can pursue because it is a breach of contract.

  Business Response

  Date: 03/05/2025

  used car manager ***** contacted customer resolved check issue. Check was issued to customer and delivered 03/02/2025 by ***

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express concerns and guidance regarding my recent experience with One Toyota as well as the lack of response from their team.I purchased a brand new Toyota Prius on 11/29/24 $47,191.31 in the evening which ran into the night when the vehicle was washed and handed over to me. The next morning immediately I noticed damage to the hood. As Ive mentioned previously, my car is brand new, and I have not had the opportunity to fully enjoy it due to ongoing issues that arose very shortly after my purchase. I was instructed to bring the car in for a due bill, so that it could be repaired at a body shop, which I complied with not expecting worse damage and my vehicle needing additional repairs. There is a new dent and scratches to the car. This situation has resulted in significant stress and inconvenience. Furthermore, when I checked my vehicle in for service, while waiting on the rental, a staff member was trying to locate the initial hood damage so I pointed it out to her. This is when another service team member acknowledged that a service door fell onto my new vehicles hood in Spanish, a language I understand. I even mentioned to him Im glad he knew what happened to the vehicle because it was not told to sales or disclosed to me. The two women and gentleman were present when this was stated. This confirmed that the hood damage had been overlooked and not reported in prior communications.This accident was not disclosed at the time of my purchase. Additionally, I had an unpleasant experience with one staff member, whose behavior I found to be unprofessional and rude. As a paying customer, I do not expect to be treated in this manner. Despite reaching out previously, I have yet to receive an update or any further communication on how this issue will be addressed. I would appreciate it if someone could contact me promptly to assist with this matter. I purchased a new car not a car to have it have body work.

  Business Response

  Date: 01/18/2025

  spoke with customer on his vehicle. Advised the customer this no door fell on this vehicle or any vehicle in our service **********. I let him know on a very windy day out service tent blew into one of our rental cars next to the drive. Customers car was never in that location. ****************** did resolve customers complaint of hoof. ****************** also painted the bumper from a scratch/chip out of bumper. Unfortunately, the bumper did take multiple attempts to look perfect but after all completed looked great. Dealership did supply customer with rental car during the process. Thank you

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22422862
  
  I am rejecting this response because:

  They are liars, the check that they cancelled was sent on 17 Oct 24, not 24 or 27 of September. Attachment is the proof of the postage stamp from the post office on their letter. I just received it on the weekend of 19th Oct. 

  Up until this moment (22nd Oct), I still haven't received their new check, and I am not satisfied. 
  
  Sincerely,
  
  **** ****

  ful. I am requesting One Oakland Toyota to refund my $500 deposit as soon as possible. I do still have the record of them received my check, and can provide it anytime. Please help me out to get my money back. Thank you in advance

  Business Response

  Date: 10/22/2024

  Contacted Mr **** advised that initial deposit refund check had been mailed on 09/24/2024. Customer stated he had never received the check. After more investigation it was found out check had been mailed to wrong address. I advised the customer the old check would be cancelled and reissued. new check was issued 10/22/2024 and sent Fed-Ex to the customer. 

  Business Response

  Date: 11/04/2024

  The check was reissued, delivered, and cashed. One Toyota apologizes for any inconvenience. Thank you ****

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Toyota of Oakland in January of 2022. I was sold an extended warranty where I very clearly told them I do not live in Oakland and would only purchase it if it extended to other Toyota dealerships. They said that the extended maintenance warranty would extend beyond their dealership multiple times as I confirmed this with them. I just had my ****** mile maintenance and the warranty they sold me does not cover maintenance outside of their dealership. I am now out $600 for that service check and will have to cover any future maintenance. I would either like them to reimburse me the extended warranty or cover my scheduled maintenance for the duration of the extended warranty as they originally stated. I have called them more than once myself and the general manager refuses to return my calls. The warranty is through portfolio protection