ComplaintsforCost Plus World Market

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Cost plus does not provide the online promotion in store. Promotion is order online, pickup in store. I can sit in the store order online and receive the 20% promotion, but they wont provide the discount in store. Tell me how this makes any sense? I wanted to order a rug online but wont receive the promotion because the store is not going to re-order the rug, if I order for home delivery the promotion is not valid.

  Business response

  02/20/2024

  ********,

  Thank you for reaching out. We can't address this concern without knowing which product you are referring to. Please provide that information so we may look into this matter.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Filed a complaint with the business ********. Months ago. Nobody will reply and address the situation to make it better.

  Business response

  02/20/2024

  *******,

  We have checked our records and unfortunately, we do not find a complaint under the email address you provided. Did you use another email when filing this complaint? You can also respond with the complaint again so we can review and address your concerns.

  Customer response

  02/20/2024

   
  Complaint: 21314213
  
  I am rejecting this response because:

   

  the email used when filing the complaint was ************************* 
  
  Sincerely,
  
  *******************************

  Business response

  02/21/2024

  ********,

  Thank you for the email used for the original complaint. Your comments have been forwarded to the DM of the store. Someone will be contacting you soon. Again, we do apologize for this unfortunate incident.

  Customer response

  02/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  02/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received a World Market gift card of $50.00 last year for Christmas 2022 by my mother in law and when I tried to use it at the store it wasnt working. So I called customer support and I have been going back and forth with them since 01/09/24 or 01/10/24 and I only received apologies and no resolution. As far as I am concerned this company stole money from my Mother in law and me. I received an email today 02/01/24, from world market customer support, apologizing, We are able to verify that the above Gift Card has been redeemed as a balance is no longer present. Unfortunately, due to the age of the transaction(s) more exact information is no longer available. As the above Gift Card has been redeemed, you may discard it at your convenienceThis is the answer I got from customer support. I have never used the card. This is why I am so upset that $50 was put into a gift that couldnt be used, what type of business sells gift cards where you cant even use the money thats put into it. What is the point. Its extremely upsetting and I believe this company owes me $50 either in store credit or refund or issue a new gift card. Their resolution is no resolution at all! Its theft from where I am concerned. I hope people read this and are warned that the World Market Companies could and will steal any money put into their gift cards and they will not help you in anyway to get that money back.

  Business response

  02/06/2024

  Hello Candy,

  We would like to offer you another gift card. We have reached out to you via email for additional information needed to send out the gift card

  Customer response

  02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Im writing to the BBB due to false advertisement made by World Market. Ive been on the **** for new dining room chairs and finally found a set on their website that met my wants and needs. In the attached picture youll see that shows ******** Velvet Upholstered Dining Chair SET OF 2 $149.99I went to purchase these and found thats actually the price per chair and not in fact for a set of 2 but thats not specified anywhere in the picture Ive attached. I reached out to World market directly in hopes this was a mistake and they would match the price but theyve refused and I feel as if this was falsely advertised and I feel thats a horrible business practice.

  Business response

  02/07/2024

  ****,

  Please place the order and once it's placed please send us the order# and we will price adjust.

  Customer response

  02/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The Wichita store, ******, ******** store, ***** store, ***** number-*****, *******, *******, and **** did not help me. All the store s committed fraud. I will never go back to World market. I have plans tonight-your store and employee s are fraudulent, unprofessional, a joke, and call names, and act like green jealous hags. I will never be back, and I quite every team member s mottos-was I cant help you over and over. Seriously check the calls. Your team is a joke on the corporate level and every level. I have plans and am having fun. I will never be back. Because you do not do what you say you will on a team level and your team motto is I cant help you. Im busy and I do t have time for this. I have a life. Im young and active and have plans. I am happy and Im going to live.

  Business response

  01/31/2024

  Thank you for your feedback. We will forward your comments to the store manager and District Manager

• Initial Complaint

  01/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Placed an order 11/23/2023 and company refused to send a return label for items eligible for return. I was advised by customer service that I am personally responsible for return shipping costs as the item isnt damaged. That policy is not stated anywhere on the website including the return policy page or anywhere at POS to make a customer aware of the risk before purchase. Upon escalating to a supervisor by phone I was told this IS policy because ** stating it to you and this conversation is recorded. Additionally I was blocked from returning through the narvar returns portal so theres no way to actually initiate a return, youre just expected to send a package. I proceeded to ship this $75, 2lb order back at the cost of $30 with **** and included info on a piece of paper indicating order number and contact info. Had I not thought of this and simply followed instructions repeated to me (with no shortage of disgusting attitude) 2 pillows would have shown up to WM with no info on who/what/why. I cant help but think this unsophisticated process is why I have not revived a refund over 30 days later. After CS went out of their way to make this the most difficult ecomm returns process possible - independently owned small businesses do it better - over 30 days pass and I have not received a refund. Im told Im out of luck without providing tracking details but the bigger issue is why am I, as the customer, still orchestrating this return process for WM?

  Business response

  01/29/2024

  I sincerely apologize for the challenges you've experienced with our return process. Your feedback is invaluable, and I want to assure you that we take it seriously.
  
  I've personally reviewed your case, and I'm sorry for any confusion regarding our return policy. To address the inconvenience you've faced, I want to inform you that a full refund has now been processed for your order, including the shipping you paid for the order. 
  
  I appreciate your patience and understanding throughout this process. If there's anything else I can assist you with or if you have further concerns, please don't hesitate to reach out.
  
  Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered an outdoor patio dining set from World Market with a bench seat and two stackable chairs. There are two shipments, one is for the dining table which I have not received yet, the second shipment is for the bench seat and two stackable dining chairs which was delivered today on our front porch however the bench is missing, only the two chairs were delivered. On the invoice in the box the bench is crossed out, and they wrote in a weight of 38 lbs next to the chairs. World Market never sent the bench. I have called twice, spent two hours so far on the phone and reported that we are missing the bench seat. One manager rep named **** was rude and suggested in the future not shopping at World Market if I am not happy with how this situation of the missing bench seat has been handled, he basically just said he would file a report and someone would let me know in 3-5 days if I need to file a police report etc. I think its completely ridiculous as I have not received the bench but paid for it, the reps would not contact the shipping facility to see if they missed sending it or basically do anything but file a report and I the customer who has already paid has to wait with no resolution. I spoke with a second manager who said based off the weight there is no way that world market shipped the dining bench/ I have sent photos of the chairs only being delivered and also the picture of invoice with the crossed out bench. I want a replacement bench sent to me asap, I paid for it and it was not included in my shipment and I have been inconvenienced with the lack of support from world market I have received.

  Business response

  01/29/2024

  I am so sorry to hear about this.  I can verify that the table and bench were dispatched through Pilot. Both items were collected on January 24th, and the freight service typically takes **** business days for delivery.
  
  Tracking information:
  
  Table: 201302590
  Bench: 201302593

  
  We have furnished the customer with the supplementary tracking numbers, tracking links, and the expected timeframe for freight delivery. Additionally, we have provided a 10% discount on the order as of 1/27/24. 

   

• Initial Complaint

  01/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  20January **** - I received a text message for 25% off of non-sale items, good through 21January. I took the ad to the store on the 20th, where the staff was unable to download the 'in-store code' they said they needed after wasting 15 minutes of my time. So they said they could not give me any discount. The intent is clearly to scam customers by enticing them into the store with a promise of savings that they have no intention of honoring. I drove 10 miles one-way to get to the store where they wasted my time and gas, and provided no discount merchandise. I'm requesting a $50 gift card as compensation for my time and effort and an apology for trying to scam me with their text containing the phony advertisement.

  Business response

  01/22/2024

  So sorry to hear about this. We will send a gift card to the provided address, but please allow 10 business days to receive it.

   

  Customer response

  01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I appreciate the apology. I find that this resolution will be satisfactory to me as long as I have received the gift card promised by the business in the next 10 days.  Can the complaint remain open until final resolution?  If not, and I don't receive the gift card, I will need to file a further complaint.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 11/08/2023 I received an email for a ******************** ********************* Chair. It was on sale for $167.99. I tried several times to purchase this item on sale via their link and it would not work. I then started emailing their customer service. They asked for screen shots of the item on sale. World Market indicated they could not honor the sales price. World Market suggested I purchase the chair and they would credit the difference after the purchase. I purchased the chair for full price $301.69 (including tax). I gave World Market this information. They informed me they could not give me the credit. This is not not acceptable. I wouldn't have purchased this chair for full price had I known I wasn't getting the credit from the sales price.

  Business response

  01/17/2024

  *******,

  We do apologize for this miscommunication regarding this price adjustment. We have adjusted your order accordantly. Please allow 3-5 business days for the adjustment to post on your account.

  Customer response

  01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  12/27/24 8:05 pm My name is **************************. I teach at ***. I was picking up some holiday gifts at Cost World Market. my son and I entered the store at 7:30pm- the store closes at 8:00pm. At 8:03 pm being the last person in line after my son. I was completing my purchase. Before completing the employee told me to download a coupon. I was following her directions when the manager kicked me out of the store, hurled insults at me, kept my merchandise, and my Bank credit card. I have video of the incident. I left the store at 8:05pm.My son was witness to the humiliating event. The employee refused to give me her name. I do not feel comfortable returning to the store to get my card as the woman who said she was the manager threatened me. This is not the way customers should be treated.In photo 1 - the woman who was insulting me and kicked me out. one can see my credit card is still in the till.In photo 2, I am outside the store and the woman is smirking. You can see my merchandise in a bag on the counter. I have filed a police report.

  Business response

  01/11/2024

  I am so sorry to hear about this. Can you please confirm that this occurred at our **** location at ****************?

  Best, 

  
  

  Customer response

  01/16/2024

   
  Complaint: 21064991
  
  I am rejecting this response because it was not in **** at ***************. It was at ***** Marketplace. I have yet to hear from the store about the investigation.
  
  Sincerely,
  
  ***************************

  Business response

  01/17/2024

  **************************,

  We do apologize for this unfortunate incident. We are forwarding this information to the District Manager for the ***** store. can you please provide contact information so the DM can contact you directly.

  Customer response

  01/18/2024

  Thank you. It took me quite along tome to get my credit card back from the company and my son and I were traumatized by the incident so I am glad this complaint is being put on the record.

   

  Customer response

  01/18/2024

  I appreciate your help.

  ************

   

  Kind regards,

   

  ***************************

  
  

  Business response

  01/19/2024

  We are glad the card was returned to you. Can we also offer you a $50 gift card as well

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩