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Business Profile

Electronic Development

Marqeta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Development.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As part of a medical study compensation, I received a **** debit card issued by *****************. I successfully used the card several times; however, since June 30 the card has been denied at *******, ****** and ******. There is a small balance of $14.23 (verified by the phone number on the back of the card) that should be accessible. What can I do to spend down this final amount? Thank you for any help you can provide.

    Business Response

    Date: 07/22/2025

    Thank you for bringing this matter to our attention. Marqeta takes all complaints seriously and works to ensure that all complaints are reviewed and resolved with the utmost care.  The Complainant's complaint relates to cards available through Virtual Incentives.  While Marqeta offers services to Virtual Incentives, as Marqeta's customer, in relation to such cards, ******************** does not maintain a customer relationship directly with Complainant.  Should the Complainant have questions or concerns regarding the Virtual Incentives card, we recommend that the Complainant contact Virtual Incentives Cardholder Support for assistance.  
    We hope this information is helpful.  Should you require any additional information please do not hesitate to let us know.

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attending a focus group I call focus groups of America and their issuer is ************* which I guess monitors are distribute **** card for this company however there are numerous charges on this account that will not issued by me for work issues by me and I wanted a refund I had a gift card that was stolen I was speaking with ******* assistance they told me I have to contact the issue of sudden I mean issue of the **** card from sending back I did that and it still I refusing to refund my money

    Business Response

    Date: 05/15/2025

    Thank you for bringing this matter to our attention. Marqeta takes all complaints seriously and works to ensure that all complaints are reviewed and resolved with the utmost care.  The Complainant's complaint relates to cards available through Focus Groups of America.  Marqeta does not maintain a customer relationship directly with Complainant.  Should the Complainant have questions or concerns regarding the card, we recommend that the Complainant contact Focus Groups of America Cardholder Support for assistance.  
    We hope this information is helpful.  Should you require any additional information please do not hesitate to let us know.

    Customer Answer

    Date: 05/15/2025

     
    Complaint: 23313866

    I am rejecting this response because:

    Sincerely,

    ***** *******

    Business Response

    Date: 05/16/2025

    Marqeta is a technology company that provides a modern card issuing platform, enabling businesses to issue and manage digital and physical cards, as well as integrate payment solutions into their existing processes. Marqeta allows businesses to build their own card programs and payment experiences. More about Marqeta can be found on our website: *****************************************************.

    Customer Answer

    Date: 05/16/2025

    I find it very odd discriminating and biased in every form and fashion because this this company focus groups of America are the card holders they're also allowable and responsible for any action that happens with a individual's card that was issued by them included for my understanding this back that they use they are accredited to them so in this becoming a vacuum forth thing back and forth game for them and I'm the laughing stock because I'm the one that's out of money this is the same company focus group of America that you have to reach out to in order for Mr ***** to pay me my money that he went against the sponsor of that focus group and did not want to pay me but thanks to you I was picked and this is a homeboy issue I hate it to deal with it but it is what it is and someone needs to put them in their place both parties the bank and focus group focus group of America and they need to give me some money you know and I would be gratefully happy and you won't follow anything else

  • Initial Complaint

    Date:04/08/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to ask the *** for help they would not listen, just kept ***eating once cancelled its cancelled. Just rude would not try to help or work with or listen to me. I filed this complaint the same day 4/7/25. I received this card as part of a health survey. Didnt even realize it had expired date. Tried to tell the ***resentative this shuts would not address my issue just kept ***eating the cancel phrase. 

    Customer Answer

    Date: 04/08/2025

    I received a $50 gift card after participating in a medical survey. Apparently the card had expiration date of 3/25. Called to see if it could be reissued was told very rudely once expired its expired and nothing could be done. Its not that far past the date. I was also in the hospital at that time tried to explain was told again it didnt matter once it expires it done just rude customer service, didnt even try to help.

    Business Response

    Date: 04/18/2025

    Thank you for bringing this matter to our attention. Marqeta takes all complaints seriously and works to ensure that all complaints are reviewed and resolved with the utmost care.  The Complainant's complaint relates to cards available through Virtual Incentives.  While Marqeta offers services to Virtual Incentives, as Marqeta's customer, in relation to such cards, ******************** does not maintain a customer relationship directly with Complainant.  Should the Complainant have questions or concerns regarding the Virtual Incentives card, we recommend that the Complainant contact Virtual Incentives Cardholder Support for assistance.  
    We hope this information is helpful.  Should you require any additional information please do not hesitate to let us know.

    Customer Answer

    Date: 04/18/2025

     
    Complaint: 23172059

    I am rejecting this response because:
    You didnt give an answer all you did was double talk. Gave no resolution gave no way too contact anyone. Company doesnt want to help. This is just a generated response. Just like when you call and they read from a script. 
    Sincerely,

    **** ********

    Business Response

    Date: 04/23/2025

    We understand how frustrating it can be to be unable to access funds you were expecting to use, and were sorry to hear about the disappointment youve experienced.
    A review of the details of your reward card and the interaction you had with Virtual Incentives has been completed. The card was issued on September 4, 2024, with a six-month term, and an expiration date of March 31, 2025. This expiration date was included in the card disclosures and would also have been entered as part of the phone-based registration process.
    Virtual Incentives administers cards based on the guidelines set forth by the sponsoring organization. In this case, the program does not authorize the reissuance or extension of expired cards. As such, we are unable to take further action on the expired card.
    We recognize that this outcome may be disappointing, and we sincerely regret any inconvenience this has caused.

  • Initial Complaint

    Date:04/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Executive escalations of ********,I have been waiting 6 months for the remaining refunds that were due when ********, in association with ******************** agreed that my disputed debits were unauthorized and entitled to refunds. To date, I was only partially refunded, & a list of associated debits remain unresolved. I demand the refunds on the remaining debits that total over $17,000 of losses.If this is not addressed by management and resolved, litigation will commence. I previously filed better business bureau complaints against ******** and you responded that the refunds were processing. In good fath I have waited all this time, but I am now reminding you for the last time that I am still owed on the remaining debits. I am providing you a copy of the 9/23/23 update, which outlines what was refunded, and not refunded yet. Obviously they are all related and all must be refunded. At this point please issue a check for what is still owed.Regards Cole ********* **********************************************************************

    Business Response

    Date: 04/19/2024

    All alleged issues were addressed in previous complaints from the complainant. Please refer to the previous complaint, #********.

  • Initial Complaint

    Date:09/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, good morning, the issued **** cards I am referring to with the partner program is Reward Card tremendous, and here is the 16 digit number of each cards that I have from ****** bank and your partner program Reward card tremendous. Please let me know if you need any other information other than what I just provided to you. Card 1: ******************* Card 2: ******************* Card 3: ******************* Card 4: ******************* Card 5: ******************* Card 6: ******************* Card 7: ******************* Card 8: **** **** **** **** Card 9: ******************* Card 10: ******************* Card 11: ******************* Card 12: ******************* Card 13: ******************* Card 14: **** **** **** **** Card 15: ******************* Card 16: ******************* Card 17: ******************* Card 18: *******************

    Business Response

    Date: 09/29/2023

    Thank you for bringing this matter to our attention.  Marqeta takes all complaints seriously and works to ensure that all complaints are reviewed and resolved with the utmost care.  The complainants complaint relates to cards available through Tremendous.  While Marqeta offers services to Tremendous, as Marqetas customer, in relation to such cards, ******************** does not maintain a customer relationship directly with Complainant.  Should the complainant have questions or concerns regarding theTremendous card, we recommend that the complainant contact Tremendous Cardholder Support for assistance.  
    We hope this information is helpful.  Should you require any additional information please do not hesitate to let us know.

    Customer Answer

    Date: 09/29/2023

     
    Complaint: 20674218

    I am rejecting this response because: 

    thats not the resolution I was looking for. 

    I made it clear that I have ********************************************************************************************************************* I would like tremendous to withdraw the money for me and write me a blank check combining the amount of the 18 tremendous cards so I can deposit the money into my bank account.

     

    thats how Ill close the case by this SIMPLE RESOLUTION. 


    Sincerely,

    *****************************

    Business Response

    Date: 10/04/2023

    As stated in the previous response, the complainants complaint relates to cards available through Tremendous.  While Marqeta offers services to Tremendous, as Marqetas customer, in relation to such cards, ******************** does not maintain a customer relationship directly with Complainant.  Should the complainant have questions or concerns regarding the Tremendous card, we recommend that the complainant contact Tremendous Cardholder Support for assistance.

    Customer Answer

    Date: 10/05/2023

     
    Complaint: 20674218

    I am rejecting this response because:

    tremendous is not corroborating and Ill like you guys to contact them on my behalf to resolve this matter, because I will not dismiss this case until tremendous or you marqeta gives me my desired settlement that I am looking for. 


    Sincerely,

    *****************************

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