ComplaintsforInternational College of Cosmetology

• Initial Complaint

  10/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took a bet on ICOC: International College of Cosmetology. The staff in the beginning were very helpful and explained things to me that I didnt understand and made me feel safe like I was making the right decision, but little did I know that was an act to basically rob me of $2500 and throw me to the curb. It is truly disgusting how I have been treated during this process and all I wanted was to be official and have all my licenses to live my dream of being a beauty salon owner. They have strung me along and I have not learned 10% of what I should have been taught by now. I still wish to continue my education, but I will not be insulted any longer by this school. I am formally requesting my paid tuition of $2500 back so that I may attempt to gain a productive learning experience at a school that cares about all of their students winning and getting the education and experience they paid for.

  Business response

  11/19/2021

  See Attached

  Business response

  11/19/2021

  Good afternoon *** S,.

   

  I hope this finds you well.  We received a letter from you today indicating you were waiting for a reply regarding Kymmia **** (Complaint Number 16035195).  We did send a reply on October 26, 2021.  Attached is the letter that was sent to your ******* office noted Attention ********************, Dispute Resolution

  We also included her enrollment agreement at that time.  I can send it again if you need supporting documentation.  

  Thank you for your time.  I am looking forward to your response.

   

  Regards,

  *******************

  Supervisor/Financial Aid Advisor

  International College of Cosmetology

  ************  x101

  www.****.edu

  Customer response

  11/24/2021

   
  Complaint: 16035195
  
  I am rejecting this response because: it is untrue and they are still lacking any accountability for their lack of care to educate after they received financial aid from me. They have done nothing to help or ensure I was in the right track and they even called a meeting to rectify and the director of the site was 45 minutes late to the meeting further showing me how unimportant I am to them. They claim I didnt reach a certain tier of hours for them to receive their financial aid from fascia but on the other hand sent me a **** of over $9000 claiming this is how much I owe based on the hours I should have accumulated. How does that make sense if you never received any funds for me based on lack of hours? They are crooks and need to be stopped. I still want my deposit of $2500 back.
  
  Sincerely,
  
  Kymmia ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩