Complaints

This profile includes complaints for Gilton Solid Waste Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Gilton Solid Waste Management, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Gilton Solid Waste Management, Inc

  755 S Yosemite Ave Oakdale, CA 95361-4039

  
• 

  Gilton Solid Waste Management, Inc

  1722 Mono Dr Modesto, CA 95354-3816

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gilton garbage truck cow have been leaking fluids in front of our house for years. We filed a complaint and they had some kids throw sand to cover and use their sweeper to spread it all over,, This issue has been on going and I have occurred financial issues by having to get carpet cleaned amongst other cleaning and maintenance

  Business Response

  Date: 06/04/2025

  At this time I am unable to respond to complainant as they did not provide an address of where the circumstance occurred. Please provide this information so I can investigate this claim.

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21st 2023, I called Gilton to have our trash picked up the day after our normal day, as, we were out of town.I left a message for a call back. On the 22nd, they returned my call, and proceeded to inform me, that they refused to pick up my garbage until my outstanding balance was paid from a dumpster rental out of the ******* location in Feb/2022. I explained to them we have rented dumpsters in the past, and a $500 deposit is required before one is delivered, and therefore we had no balance due, not to mention this was over a year ago, and the first we had heard about this. I continued to go up the chain of commands, and reading them the notes that were taken from the rental, and explaining to them my deposit was put down before the dumpster was delivered. They continued to threaten me with my trash. Stating, pay my bill or no trash pick up.At 110 degrees outside, and no notice of a balance *************** is not right. You would have thought we would have heard about a issue sooner. I was told by different people in the office that they had sent bills out, the had updated there system and a error may have occurred, and also to hurry up and pay my bill or no trash pick up. I then contacted the president of Gilton, and no response. but my trash was picked up on August 28th, as a courtesy. I have continued paying my monthly bill for trash pick up, and have never received a notice to cancel service. I have both our cans set our every week, and have had one can picked up Sept-18th, one can picked up Oct 23rd, and one can on Nov20th. we pay monthly for two cans to be dumped per week. On Feb 08,2024, I called Gilton again, asking why I am paying monthly for service, and my trash is not being picked up. I was told I should not be having any trash dumped. I then asked why am I getting a bill monthly, and, what am I paying for? I still have not had a disconnect notice by Gilton. I was told I was being transferred, and we were disconnected Our bill has been paid monthly, and we are paying for a weekly service. why are you sending us a bill, and we are paying for a service you are not giving us? I am requesting my money refunded from Aug thru Jan. I have received my bill for Feb, but we are not paying for a service, that is not being preformed. We are requesting a refund for services not rendered, and our weekly garbage pick up going forward.This is no way to treat customers, to threaten them, and after 2 years state we have a balance. And, if a customer pays for a service, you must provide them with that service.

  Business Response

  Date: 03/08/2024

  In November, 2018, this customer ordered a drop box to be delivered and put a $500 deposit on the account as per our policy. At the end of November, the customer owed $575.14 in which the initial deposit was applied leaving a balance due of $75.14. In January, 2019, customer complained that she was quoted different pricing for the drop box and demanded a credit to the account. A credit of $142.37 was added to the customers account which created a credit balance of $67.23. This amount was applied to the customers separate garbage can account. The customer had a zero balance on her drop box account at this time.
  October, 2021, customer orders another drop box. A deposit was not collected at this time as she had rented a drop box from us in the past and there were no issues with the account. The drop box was brought in before the end of the month and the customer was charged $421.31. This charge has not been paid and began accruing a service charge of $6.32 in January, 2022.
  February, 2022, customer ordered another drop box. The customer should have paid the past due amount on her account before another order was placed. This was an oversight on our part. The charge in February was, $136.00, bringing the amount due to $569.85 including a service charge of $6.32 for the past due amount. The drop box was serviced again in March adding an additional $366.15 to the account which now has a balance due of $936.00.
  In addition, a service charge of $6.32 per month was added to the account for March and April, 2022. In May, the service charge for all past due customers increased to $8.36 per month and increased again to $13.85 per month beginning June, 2022 to the present. The customer has been accruing a service charge each month for the last 25 months. As of March 6, 2024, customer owes $1,234.00 on her drop box account.
  The customer has received both a bill and past due invoice each month for the drop box account. The mailing address on the account has been verified and we have not received any mail returns. We are also sending a bill for the customers garbage can service separately to the same address and that mail has also not been returned.
  Yes, the customers garbage can service is currently suspended until we receive a payment on the drop box account which now has been turned into collections.
  We will be happy to reinstate garbage can service for this customer once we receive payment on the drop box account.

  Customer Answer

  Date: 03/13/2024

  I am rejecting this response because:    As for you're information about a dumpster, it seems you have my account mixed up with someone else.

   

   

  We did order a dumpster in Oct-2021, and put down a $500 deposit, per you're policy. And also rented another on in Feb-2022 and put down a $500 deposit, per your policy, that dumpster was delivered on 2-11-22, and was suppose to be picked up on 2-22-22. But, Gilton forgot about it, and it took me calling several times to finally ************* up on 2-29-22. There was never a dumpster in March-2022.

  My original complaint once again, is in regards to our trash pick-up. You did admit to sending a monthly trash bill, but say my service is suspended. Why, would I get a monthly bill, if my service was suspended?  Is this normal, to bill customers monthly that you have suspended without notice! From Aug-2023 thru Jan-2024, I have paid my bill, and Gilton has taken my money intentionally knowing they will not provide my weekly service. To my understanding, that is against the law.

   

  
  

  Business Response

  Date: 03/14/2024

  Please provide proof of payment for the $500 deposit made in October, 2021 and the $500 deposit that was made in February, 2022. Upon receiving proof of payment, we will be happy to apply these payments to your account.  You can mail copies of the proof of payments to Gilton Solid Waste Management, *************************************************************** or email copies to *********************************

  Customer Answer

  Date: 03/27/2024

  I am rejecting this response because:

  I am rejecting the response...
  Again! For the third time, the complaint is for you not providing garbage pickup for services I have paid for. Therefore, you are taking our payments with no intentions of providing us service we have paid for.
  As for dumpsters, per you're policy,as you stated earlier, a deposit of $500 is required before a dumpsters is delivered. They were both paid. This has been almost 4 years ago, and the first we heard about it. Follow you're policy requirements. A deposit before a dumpster.
  
  *****************************

  
  

  Business Response

  Date: 03/28/2024

  Please provide proof of payment for the $500 deposit you claim was made in October, 2021 and the $500 deposit you claim was made in February, 2022. Upon receiving proof of payment we will be happy to apply these payments to your account. The current balance due on this account is $1247.85. Please mail proof of payment to Gilton Solid Waste Management, **************************************************************; ***** or email at ********************************* If you choose to pay on your account, you can mail a payment to the address above, pay at our office at the same address or pay online at www.gilton.com and click on Pay My Bill at the top of the page. Regarding your "garbage pickup", which is a seperate account for your garbage can service, you have a monthly payment of $42.21 and the balance due on that account $126.63, owing for three months. This brings the total amount due to our company to $1374.48.  

  Customer Answer

  Date: 04/06/2024

  I am rejecting this response because:

  Make up you're mind,First you stated my service was suspended, but still sent a monthly bill, how can I have a balance due? You cannot continue to bill a customer and not provide service! My monthly bill of 42,21 was paid through January /2024, but I have not had garbage pick up since August/2023.i stopped paying for a service I have not been provided. It is unlawful to charge for services you are not providing.

  And then to come at me with a bill from 2021 and 2022, in Aug/2023, all of the sudden is unbelievable. So, you mean to tell me you provided a dumpster service to me not once , but twice, and stated I didn't pay either time, but delivered the dumpsters anyway! But my garbage that has been paid monthly, you refused to provide me service for. Makes no sense, and neither does Gilton. I have been given numerous excuses, none of them consistent. 

  Per you're policy! a $500 deposit must be paid before a dumpster is delivered. And monthly garbage bill is to be paid, before trash is picked up!Like I stated my dumpsters were paid, and so was my garbage.

  It appears to me, you guys are completely confused as to you're own policy requirements. But, you will not hold me responsible for you're own mistakes.

  
  

• Initial Complaint

  Date:02/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/19/2024 I placed a order for garbage services from Gilton for my home on *****************************************. I was charged 112 dollars via **** Debit Card as a deposit for the service with a 56 dollar charge every month to keep services active. I was told that my services will be active immediately upon payment and my bins will be delivered next day 2/20/24 unfortunately they was not in fact its been 3 days and I still have no bins or service. I call the company phone speak to a Gilton rep to voice my concern of not receiving proper service she looked in the matter and confirmed that they have received my payment also confirming Gilton never brought my trash bin she couldnt explain to me why. I was told by the Gilton Rep that my trash will be delivered tomorrow 2/23/24 they couldnt deliver today 2/22/24 because their drivers is working with the city. I would like a discount or some of my money back due to lack of service for not receiving my bins or the services I purchased.

  Business Response

  Date: 02/28/2024

  Gilton Solid Waste prides itself on providing excellent customer service to its customers. In researching the circumstances that the customer is describing, it was discovered that our regular can delivery driver was on vacation that week and there was a relief driver covering for him and the order was overlooked. The customers cans were delivered on February 23 as the customer stated.
  The customer was first told her cans would be delivered on Tuesday, February 20. The customers service is day is Tuesday, she would not have received delivery of her cans early enough to be picked up that day. Billing begins on the first service day which in this case is Tuesday, February 27.

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called 1-26-24 - between 12:45pm- 1:15 pm I pay for two black garbage cans every month on time- I have my credit card on file with this company to charge me for extra can pick up when I need it- ( I have no problem paying extra at any time its only 10) This week only one black garbage can was empty out the second one was not I called ( garbage co) To have them come out and pick up the garbage that they did not empty out completely- ******, the receptionist representative in the company, gave me such trouble that I couldve had a heart attack-She put me on hold, she hung up on me, she told me that she watched a video within four minutes and that my garbage cans were picked up- over and over again she repeated- I told her that I also have cameras around my house. Im in My Home 26 in total there on the roof facing the street and I also see that my garbage can was not picked up.****** insisted put me on hold again, came back and told me I watched it three times your garbage was picked up. I spoke to *** the garbage supervisor. He said the garbage was picked up. I spoke with my supervisor ********* she says the garbage was picked up and theres nothing theyre going to do for me. I can pay $10 if I want to and theyll pick it up. - ( the point is I asked her to please show and send share the film because Im looking at mine and my garbage can is still in the *** did not get picked up all the way and I need it to be emptied out refuses to help)Everything in *******, the electricity, the water the garbage is a privately owned in the common people have nobody to defend them, or help them in matter such as this- We have to deal with the rude employees that these companies hire that have no couth or kindness to speak. Nice to elderly people which can give them a heart attack or a stroke if they already have a condition.It is not right to be spoken this way she could Im not a check cameras within five minutes of me being on hold and spoke to *** and ********* and check cameras all within 10 minutes. Please help me. I am getting scammed and ripped off and disrespected.

  Business Response

  Date: 02/01/2024

  We pride ourselves on providing exemplary customer service to all the residents and businesses we service and this situation is no different. The customer called into our office stating that only one of her two garbage cans had been dumped and wanted us to return to dump the can. The customer service representative (***) that answered the call determined that the complaint was for a missed garbage can and placed the customer on hold to investigate further.  Each of our garbage trucks are equipped with a camera monitoring system called, Third Eye. The camera is installed on top of the truck and records what is coming out of the garbage can into the truck and what is happening on each side of the truck,front, rear and both sides. When the *** placed the customer on hold, she was able to go into the Third Eye program, locate her address and view a video recording of what actually happened. The video clearly shows the home and the garbage truck picking up a black garbage can on each side of the driveway and dumping the contents of each can into the truck. This information was shared with the customer who in turn became upset and accused the *** of calling her a liar. The *** contacted the drivers Supervisor who also viewed the video and validated that both cans at that address being dumped. The customer asked to speak to the ***s Supervisor and was informed that *********, was currently out of the office at lunch. ********* did not have the opportunity to speak with the customer at that time as the customer stated in her complaint. The customer continued to yell at the *** whose attempts to diffuse the situation were being ignored. It is not our policy to remain on a call when being verbally abused and as such, the *** hung up on her. It should also be noted that after the encounter with the complainant, the *** was visibly upset and left the office in tears.
  In addition to calling the office, the customer filed out a missed service complaint on line at our web site. When another *** received the on-line notice, and not knowing what had occurred with the other ***, she called the customer to follow up. The customer hung up on her when the *** announced she was from Gilton. When ********* returned from lunch and was informed as to what had happened, she called the customer back and had to leave a voice mail. In the voice mail message ********* let her know why she was calling and provided information that we could go back out to her house, but there would be a charge for an extra dump. The customer never returned her call. There were three different people that attempted to help this customer solve her problem.
  In the complaint the customer states she asked to be sent the video, which she did not do. However, if the customer would like to contact our office and provide us with her email address, we would be more than happy to provide her the video showing both cans being serviced at her address.