About
Important information
- Customer Complaint:
BBB’s file for Zenni Optical was created in December 2003. A review of complaints was completed in February 2026.
The BBB recommends users to review the following:
Zenni Optical Terms of Use
Return Policy
Warranty & Returns
For additional support, please visit Zenni Optical's Help Center.
Overview
Zenni Optical
Novato, CA 94949-6665
See Hours
| Monday | 5:00 AM - 9:00 PM |
|---|---|
| Tuesday | 5:00 AM - 9:00 PM |
| Wednesday | 5:00 AM - 9:00 PM |
| Thursday | 5:00 AM - 9:00 PM |
| Friday | 5:00 AM - 9:00 PM |
| Saturday | Closed |
| Sunday | Closed |
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 2/26/2010
Years in Business: 22
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 12/16/2003
- Business Started:
- 4/19/2003
- Business Started Locally:
- 4/19/2003
- Business Incorporated:
- 1/3/2012
- Type of Entity:
- Corporation
- Alternate Names:
- Zenni Optical, Inc.
- Number of Employees:
- 2200
Additional Contact Information
- Customer Contacts
- Mr. Chris Purpura, Director
- Fax numbers
- Primary Fax: (415) 883-7020
- Additional Email Addresses
- Customer Service: Email this Business
- Additional Websites
- zennioptical.com/blog/blo...
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 3005211969 for this business, issued by Food and Drug Administration. The expiration date of this license is 3/31/2028.
Food and Drug Administration
10903 New Hampshire Ave
Silver Spring MD 20993
Additional Information
- Payment methods
- The four major credit cards (VISA, MasterCard, American Express, and Discover), PayPal Express, gift cards, and store credit.
- Refund and Exchange Policy
- You have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a 50% refund (excluding shipping) to the credit or debit card or PayPal account, or for a one-time-use 100% store credit (excluding shipping). Unused accessories can be returned for a 100% refund (excluding shipping). We will replace broken frames at no charge during this 30-day warranty period. Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses. We do not provide replacement screws for frames other than rimless frames. SHIPPING CHARGES WILL NOT BE REFUNDED.
If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings. - Business Categories
- Optical Equipment, Online Shopping, Optical Goods, Sunglasses, Optometry, Eye Training
Latest Reviews
Sue R
"Glasses were exactly as ordered, very happy with the quality and time it took to receive them"
Hillary J
"Get glasses From You everytime ! Wouldnt think of going elsewhere!" ... Read full review
Carl M
"The process was very simple, the prices are very competitive, I recommend Zenni to all of my friends and family"
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