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Find a Location

Sonderpods INC has 1 locations, listed below.

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    Business ProfileforSonderpods INC

    Home Additions

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Novato, CA 94949
    BBB File Opened:
    11/7/2021
    Years in Business:
    6
    Business Started:
    11/17/2017
    Business Management
    • Mx. Edward Stevenson, CEO
    Contact Information

    Principal

    • Mx. Edward Stevenson, CEO

    Customer Contact

    • Mx. Edward Stevenson, CEO
    Additional Contact Information

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/06/2022

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I have a contract with Sonderpods for an Accessory Deweling Unit (***).The payment for the *** is structured in three payments. First payment is to get the legal paperwork completed and to obtain a permit. Second payment is to start building the house (off site). Last payment is to pay for the remaining balance once the house is installed on site. I have made the first two payments in full. Last payment was made on May of 2022. Since that time, nothing has been done. No home has been built. No one has been on my property to do any site prep. Nothing. They did promise me a Nov 11 install date, but last time I checked a few nights ago, I was told that they don't know when or if the build will ever happen. Almost all of the US based employees have left the company. There is no one running the show. Emails, phone calls and text messages are all ignored. I have a feeling this company has fleeced and deceived it's customers and perhaps it's own employees and is not committing to providing the product and or services as agreed upon in their contract. I'm tried of being lied to and deceived and I want to cancel my contract with Sonderpods and get full reimbursement of monies I have paid them (in excess of $110K to date). I believe there are many more customers like me that are in the same situation. This is my life saving. Money I had saved for my future. This company cannot get away with this. They must return all monies collected. Please help me any way you can. I'm in desparate need for help here. In addition, I had to spend close to 20K in demoing a garage that was in the way of the *** build. So, that is another loss of money on top of everything else that I had to endure.PLEASE HELP!!!! This company cannot get away with this. PLEASE HELP!!

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Sunil S

    1 star

    07/21/2022

    My experience dealing with Sonderpods is very negative. Promises in Sales, Signing of Contract, and Execution of Contract are three different things and not going to be in sync. Hundreds of calls and text messages un replied. Surprise creeps for decks for 40K when competition is offering for 9.5K. Deck without rail for 344 Sq Feet is 16.4K. Added 192 Sq Feet Request with Ramp and Rail, quoted at 24K. Total 40K. But market competition offering at 9.5K for everything. Contractor just assumed that he will hook up without verifying the main panel. On my own initiative brought Panel Upgrade. PGE Service upgrade for 200A quoted at 30K when competition offering at 10K. Problem starts with Construction Contactor having a different company and each layer making 1X adding to 3X to 4X. 65 Days Deadline missed. Told about Escrow but bypassed. Initially *** promised Escrow when this was brought up but later told to pay for Escrow. Agreed for Cash Payback of initial 1/3 till Permit in a few days. Money took 6 weeks to come back. Wired money within 24 hours. Contract signed with 24 hours notice and deadline. Everything was rushed at the time of Sales and then Sales guy opts out from getting any emails. The other problem is the *** resides in ***********. Levelling of Graded Land was not considered by the Contractor and then later done 40%. Max ********* City said was 22 inches but Contractor planned ***** inches.

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