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Car Carrier Group, Inc. has 1 locations, listed below.

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    Business ProfileforCar Carrier Group, Inc.

    Car Service

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1104 Simmons lane, Novato, CA 94949
    BBB File Opened:
    7/18/2022
    Years in Business:
    9
    Business Started:
    6/6/2014
    Business Management
    • Mx. Customer Service, Manager of Client Services
    Contact Information

    Principal

    • Mx. Customer Service, Manager of Client Services

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/18/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a Humvee (AM General m1151A1) from a government run auction called Govplanet.com.Goveplanet.com has a referral program to a company called veritread LLC. The function of ********* is to find a transportation company to transport the Humvee from their location to a location chosen by the customers.I signed up for this referral program and choose Car Carrier Group **** as the transportation company to transport my newly purchased Humvee to my mechanic's work place. I received a call from Car Carrier Group, Inc. driver ****** asking questions about the roads and how to transport the Humvee to my mechanic's shop. I advised ****** the driver to contact ************ to arrange for the time of the delivery. AS it turns out, ****** did not call my mechanic **** C and Car Carrier Group, Inc. loaded 4 trucks on his trailer. ****** called me after his trailer was loaded that he could not make the delivery. I asked him why? He said his trailer is 40 foot long and cannot make it to my mechanics work place. ****** and his bosses wanted to drop the Humvee in the middle of of Box Canyon road and leave. ****** told me it is not his problem and it is now my problem to pick another location for the deliver. I gave ****** my home address and he still refused to deliver the Humvee to my home address either claiming his 40 foot trailer could not make it to my house. ******, his dispatcher and the company, Car Carrier Group, inc. told me there is nothing they can do and if I do not provide another location for them to drop off the truck, they will take the truck to a tow yard and that would be my responsibility to take it out and arrange for yet another delivery and pay for storage fees. I advised all parties, it was not my mistake, the driver should have called the mechanic on time before Car Carrier Group, Inc. loaded his trailer with 3 other trucks, Humvee was delivered to a local church and I had to re tow the truck to my mechanic's shop.
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