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Business Profile

Perfume

Dinair Airbrush Makeup Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an airbrush system from Dinair on 12/22/23. I requested a refund with Dinair at the end of December. I received an RA number from the company & was told to ship my item back at my expense within 14 days. I shipped my return with *** tracking and confirmed the item was delivered to the company on 02/01/24. On 02/01/24 I emailed to confirm my return was received and received a response stating they would look into it. On 02/07/24 I followed up on the status and was told the item was received and it would ***********-8 weeks for my refund to process. On 03/06/24 I emailed to check on my refund status which as approaching 6 weeks, and was told it would take the full 8 weeks. On 04/03/24 I reached out due to no refund being received and no status updates after it being 9 weeks, did not receive a response. On 04/08/24 I emailed again and did not receive a response. i went online and created a ticket with the website page, and even called the office, and spoke to the same lady I'd been speaking with. She said she'd been sick with COVID and would send my information to the accounting **** that day. She emailed and said she would forward to accounting on 04/09 and would update me on 04/10, but did not. I followed up via email on 04/15 and again today, 04/17 and still have not received a response as I approach the 11th week tomorrow. This company's CS support is terrible. I would like my refund to be issued immediately, and at this point the least they could do is not charge me the 25% restocking fee seeing as they've held my money for 3 weeks longer than their refund policy timeline. It's unacceptable the way they're treating people.

Dinair Airbrush Makeup Systems, Inc. is NOT a BBB Accredited Business.

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