Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased hair care appliances through Cigma salespeople at the ***********************. The products cost over $600. There were misrepresentations and omissions throughout the sales process: 1. The products were presented exclusively as ********************* products. However, two of the four were not **** products which we did not learn until after paying.2. The no return policy was never mentioned by the sales team and only discovered AFTER running our credit card.3. The warranty process did not include mention of how to register non-**** *********** The salesperson consistently presented himself as working for *********************; sales people work for Cigma.5. The salesperson claimed to not be making commission, then encouraged us to tip. After we called Cigma, we found out that salespeople DO make commission.6. We attempted to return the products to the vendor booth; they would not take the return.I called Cigma; the employee I spoke to, ***********************, was unwilling to consider even a partial refund. He offered to send additional products to us instead. He repeatedly said that he (and by implication, Cigma) is not responsible for what the salespeople say in their presentations. When I said that I didn't appreciate the dishonesty and misrepresentation, he said, "But who cares? It doesn't matter if you got great products. Why are you worried about that stuff if you got great products?" I made it clear that I wanted to return the products because the dishonesty and misrepresentation in the sales presentation made me doubt the salesperson's claims about the lifetime warranty. The additional products ************** offered to send purportedly retail for $1200, which seems bizarre since that's twice what I'm asking for as a refund. I am flatly disgusted with the dishonesty of their sales team and the company's refusal to be responsible for how their employees sell their products. I will be seeking restitution through a charge back process with my credit card issuer.

  Business Response

  Date: 09/18/2023

  Hey,
  
  we are sorry to hear that the customer had an un-pleasant experience in the ************,
  We are a company that sells multiple products in every show/ convention center/fair that we are participating at. We have been in those event for over 15 years and we sponsor a lot of them and work the same everywhere we go.
  In the ******* fair we sold, Hair irons, hair Extensions Tens units , massager guns, bracelets and more. Each products have multiple brands and companies.
  
  Similar to Best buy/ Costco (except that we are aren't a Million dollar companies) We are taking the BEST of each brand name company and sell it to the customer AFTER we demo the products to make sure that they know EXCATLY what they get. The sales person takes a long time to explain and show all the products that we sell to make sure they get exactly what their hair will respond the best to.
  
  We don't bait and switch. The products that the customer got was from a few different brands.
  
  Hair irons by **** and by Beyond the beauty and by La ********** All of those products were demoed to the customer by those brands. Plus they probably got some shampoos and conditioners by a different brand *********** because that's the best hair care products that we found in the market. The customer never complaint about that.
  All of these products have lifetime warranty by the brand/ manufacturer. 
  
  IF the salesmen said that all the products that he is selling them were by ******* am truly sorry- but maybe it was a misunderstanding and I can not control what they say - but it doesn't change the fact that the products that he purchased were tested on their hair and they were happy with the results.That's why they bought it. Not because of the brand name.
  
  All of those products can very easily be registered on the right website accordingly to the brand they bought. 

  
  We also tell the customer that there are no refunds and it shows on the receipt. also Generally in fair and trade shows- because of the character of those events- typically - most of the vendors are only there for a few days- 10 days and then they go back to their homes (the same state or a different on)and NEVER offers a refund policy- it's how those business work. We demo you the product- you want to buy it after being demoed- you're welcome - but there is no space for "let me try it for a few days and decide if I want to keep it".

  
  1. We offered to help with the registration process to all of the tools (shouldn't take more than 5 min)
  2. Their complaint that all the tools weren't by ****- to make them happy-  We offered them to keep all the products that they bought PLUS sending them the same products that they have but BY ***** 
  So that should cover their complaint that they don't have all **** ************ 3. We didn't sy "WHO CARES" we simply said, the fact that all the brands are not the same doesn't matter because they are all covered by lifetime warranty.
  4. We didn't say that the sales people make commission- we said that they do get bonuses for selling products. to motivate an hourly employee is hard without giving them goals and bonuses. So we have
  a system to help motivate them to keep selling products- I think that it make sense to do so otherwise they won't try hard to even talk to people.
  

  to summaries:

  We do feel that we took care of their needs and complaints by:

  A. offering them free shipping for ALL **** products (offered to ship them ALL **** replacements to the non **** products that they had)
  B. Help them register all products on the websites
  C. we are truly sorry for having a bad experience AFTER that they purchased it and got home. Because they had a really good experience at the fair with us,otherwise they wouldn't spend money with us and buying 4 irons  and a few shampoos and conditioners. Only after they got home they got upset, after the fact.

  
  

• Initial Complaint

  Date:06/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/21/23 at the San Diego County Fair we purchased two negative ion bracelets for a total of $353.44 ($325 + tax). This was after questioning whether they actually work, and what happens if the crystals fall out or we have any other problems with them. I wanted to make sure we had some kind of guarantee of quality and that they actually work. We were told we had 30 days to return them and that we had a lifetime warranty if we had any problems at all with them. She said if there was a problem with the crystals or finish or anything else, they would be repaired or replaced with a new one. With all of these guarantees we decided to move forward with the purchase. ****, the salesperson, provided us with her phone number, written on the brochure (which also lists an incorrect website address for registering the products), and she texted me a link to the receipt which is attached.Today, 6/22/23, I opened that receipt to print it for my records, and it does not say I can return it in 30 days, it says no returns, and only exchanges are offered for 10 days. Thats not even close to what we were told. I also went to the sales website and looked up the warranty information, and it is extremely limited, and does not cover any of the situations I discussed with her that she said were fully covered. It only covers the number of negative ions, whatever that means. And also requires the customer to cover all costs related to shipping or replacement.This company obviously takes advantage of the fact that people are attending a fair and not walking into a store to purchase their items, so were not in a position to come back and confront them about their fraudulent practices! They dont provide you with any written information on warrantees or even a printed receipt. So they lie through their teeth about what is covered by warranty, and how long you have to return it, when you actually cant even return it, just to make a sale that you are then stuck with. This is FRAUD.

  Business Response

  Date: 07/03/2023

  Hey,

  We DO have a lifetime warranty through CIGMA **** and Not ONLY through Purlife (the brand of the bracelet that the customer received)

  So she is covered as long as she has the bracelet.
  We can offer her free fixing other bracelet at any given point in time. We will need her to contact us at *********************************** so we could direct her to the fastest way of handling her broken bracelet.
  or call -************ so we advice her of how and where to ship the broken bracelt so we can fix it or send her a new one.

  
  We DON'T offer a 30 day try out period. I am not sure what the sales person told her. I am sorry about that but that's not our policy.
  

  Customer Answer

  Date: 07/03/2023

   
  Complaint: 20225935
  
  I am rejecting this response because:

  They need to provide me with a written warranty to cover anything that goes wrong with either of our bracelets as long as we own them. Not just the negative ions.  Otherwise, I have nothing to rely on if there is a problem.
  

  We were told the lifetime warranty was for everything, breakage, the finish, if any crystals fell out of my bracelet, etc. She said it covered anything that could go wrong as long as we owned the bracelets. 

  They didnt provide anything to us in writing until after the sale was processed.  When the receipt was sent to me, I was shocked to see it said no returns when she assured us it could be returned.  She also didnt give us the brochure that had the link referenced to view the warranty until after we had paid and were about to leave.  I looked up the details later, (once I found the actual website) and between the warranty that doesnt cover anything but negative ions and the receipt that said no returns, it was evident we had been scammed!! 

  We relied upon what their salesperson promised when making the purchase.  They are responsible for the actions of their salespeople.

  We like the appearance of the bracelets, but would never have paid this much for them without the promises made to us!  We see no evidence that they actually make any difference in pain management, sleep, or anything else at least not yet. Which was a real concern until she told us we had 30 days to decide.  
  

  We may have purchased the bracelets for much less as costume jewelry, but they were not presented that way. There were promises made relating to the benefits they would provide, and we paid a premium because we were assured they would work for us or could be returned and they had a lifetime warranty to cover anything that went wrong.  Who should be held responsible for those promises if not the seller?
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/12/2023

  We do have a warranty - a good one.

  Because we want customers to keep buying from us everytime they break the bracelet

  So what happens if the chain break/ clamp falls off, the crystals inside falls off- the customer needs to ship it back to us (on his/hers expanse)

  and pay for shipping and handling back to them , which probably be arunf $40-$50 max.

  Most of the time- if we can't fix it- they are gettigna NEW one.

  so the customer has the warranty through US AND through PURE LIFE, and that's because they bought it at the fair.

  We still don't know what the customer is compaling about.

  We have a lifetime warranty and she/he is covered for life.

   

  This is a part of the warranty policy:

  For Warranty exchanges, repairs, adjustments, or other: Product(s) must be returned to our offices, at the customers expense, with a completed Warranty Exchange or Repair/Adjustment Form, a copy of the receipt, and the appropriate payment for the shipping & handling charges listed on the form.  If the exact item is no longer available, we reserve the right to replace it with a comparably priced item similar in style.  We DO NOT warranty against lost or stolen merchandise. 

   

  (************************************************************)

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased February 18, 2023. Paid $1,170.02 for ***** halo extensions. The extensions were then cut by the representative and are not even and are no longer even 16. Which was impossible to see until I had personally removed them. Not to mention, the extensions were not new from the box, I was sold the *********. After wearing the the halo extensions for less than 6 combined hours of wear time **************** (per the representative) is lifted and almost completely separated from the weft. The sides of the weft that should lay flat on my head flip up around the ears. This is absolutely ridiculous for the cost of goods. The representatives induce purchases with free gifts and life time warranties. The reality is, the extensions are not even, are not the advertised length, and are unable to be worn in the current condition. The want to speak to a representative regarding this purchase and available remedies. This is the biggest waste of money and to say that Im disappointed and frustrated would be an understatement.

  Business Response

  Date: 04/06/2023

  We already took care of this customer by sending her a new hair extension - this complaint should be erased.

   

  ***********************
  director, Cigma Inc.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/05/2022 While attending a Christmas Fair at the ******************* I ran across the company, and they had me to come into their booth to try their product. The company was this company was claimed to get rid of the bags under your eyes. When they put their product on my face, I could tell it was working and looking in mirror it did. So, I buy the product from them. Once I get home and use the product it is not the same as what they used. The product did not feel the same and didn't do what it did at the fair. I believe they used something totally different at the fair then what they sold me. I have included a copy of the charge on my apple card.

• Initial Complaint

  Date:08/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 15th, *********** was working at ****** Fair and on her break she came across the **** ****** ******* She was looking around and asked about what the hair products were about. There was a lady named **** who assisted her with the hair items and was saying stuff about the products that************ felt bad to say no to. The salesperson said the original product was *** but then ended up giving it to her for ** dollars. *********** had no money at the time and decided to take money from my bank account and pay with that money. She even added extra shampoo, conditioner and this **** ******** hair oil. I am absolutely furious and************ asked for a refund which they have in transaction, however the refund never processed and they still have our ** dollars in their hands. ***************** at the time and the Salesperson even knew *************** but still went ahead anyway. I just want my ** dollars back since it's been a week since this refund hasn't processed