Complaints

This profile includes complaints for Premium Autos, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Premium Autos, Inc.

  2100 Hamner Ave Norco, CA 92860-2605

• 

  Premium Autos, Inc.

  2175 Sampson Ave Ste 112 Corona, CA 92879-6013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother and I purchased a vehicle with premium ******** in ***** Ca. A 2018 jeep wrangler I have been responsible for every oil change to keep up with maintenance. Now my head gasket blew out. I started a claim with third party warranty(GWC) I purchased through the dealership. At the time of opening the claim I was told yes it would be covered because the head gasket is covered. So they needed full diagnosis and what all needed to be ***aired. I gave ************* the okay to tear down the engine because I got the okay from ***. So once they tear it down they find sludge in the heads. Then *** states its in the contract that they cannot cover it because its contaminated. For me to contact the dealership I purchased it at and talk to them about covering ***airs. So at this point I own ************* $6,250.00 $6,000.00 for the year down of the engine and $250 for diagnosis. Money which I dont have and thats not even with ***airs. My brother ****** ***** attempted to contact the dealership and the Sales Manager. Manager was very rude and didnt even want to give him her name. He has called her in many occasions and til this day no return call. Today I called and and the sales associate who answers was also very rude I asked for sales manager and right off the bat stated shell give you a call back didnt even attempt to contact her or put me in contact with her. I have been getting the run around and I am still paying the loan on this vehicle. Its always paid on time and no missed payments. The dealership sold me faulty vehicle. ************* *** stated the dealership who sold me the vehicle should be responsible for paying everything. I have been without a car for over a month, Ive been spending so much money on transportation to get to work to get my kids to school on top of rent, bills, and still paying the loan and insurance. So if someone can please give me a call. If the dealership sold can take vehicle back and refund me 100% of my contract amount.

  Business Response

  Date: 06/20/2025

  Hi, can you please provide your vehicle vin? Your name doesn't show up in our records. 

  Customer Answer

  Date: 06/20/2025

  It was purchased under my brothers name ****** Ulloa 

  *****************

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** ever. I purchased a vehicle with them with a 2 day ***** ******* They would not honor the ***** period and allow me to return the vehicle.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Stiel in the ***** location as well as the ******** location and they are doing the classic beat and switch and totally misleading people onpricing until they get the very end so the people will follow the product but then they tack on an additional $4000. I heard people walk out.I saw people walk out and I ended up walking out. There are people that stayed and paid But it does not legal Peyton which is not legal to stay in **********. Neither is misleading or legal advertising that represents something that youre not getting.They need to be corrected and make their pricing their pricing and not some hidden fee ******** saying that its for a sticker for the window $1900 for one place and then the other place that it was $3800. They need to realize what theyre doing is legal and they should be penalized. I dont know what the Better Business Bureau does, but Im hoping they do something.

  Business Response

  Date: 04/26/2025

  Your information doesnt show up in our records, please reach out to us directly at ************

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2024, I purchased a 2022 Tesla 3 from Premium Autos, Inc. Their entity number is *******. Without saying anything to me about it, I found out from the *** that Premium transferred my Clear Vehicle Credit to themselves. They also said they would re-paint a portion of the vehicle which they damaged between when I paid the down payment, and returned to pay the balance in full. I have had my taxes otherwise prepared, but don't want to file them if there is a way to get my credit returned to me. Any assistance would be greatly appreciated.

  Business Response

  Date: 03/05/2025

  The $4000 credit was applied to your down payment when you purchased the *****, please check your contract. Regarding the paint issue, we asked if you can bring the car to our ***** location so we can fix that issue for you, you can drop off the car and please allow us a few days to repaint the scratch. 
  

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Premium Autos **** (*******************************************) regarding misleading sales practices and refusal to refund unauthorized charges related to my vehicle purchase on November 20, 2024.Key Issues:Misrepresentation of ***************** as Mandatory I was charged for Anti-Theft System ($1,999) and Surface Protection ($1,496). These services were listed as optional in the contract, but the dealership staff stated that they were mandatory and could not be removed.Lack of Disclosure in Online Listing I found this vehicle through *******, where these additional charges were not disclosed upfront. The dealership only informed me about them after I was already at the location and signing documents.Misrepresentation of Financing Options I originally intended to finance the vehicle through ***************, but the dealership claimed they only work with their own lenders and refused to process financing through my preferred bank. I later confirmed that this information was false.Denial of Refund Request When I contacted the dealership to request a cancellation and refund, they immediately refused, despite the contract not clearly stating that these services were non-refundable. The cancellation policy specifies that the dealership is responsible for handling refunds, yet they refused to process my request.Unprofessional Conduct During a phone conversation regarding my refund request, a dealership representative was hostile, used profanity, and refused to engage in a professional discussion. I informed them that the call was being recorded.Requested Resolution:Full refund of $3,495 for the Anti-Theft System and Surface Protection.Investigation into the dealerships misleading practices.I have supporting documents, including the purchase contract explicitly listing these services as optional, as well as a recording of my conversation with the dealership confirming they were misrepresented.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tesla model 3, from premium autos ***** in the amount of $25,598. It was reported that the vehicle only had a couple of scratches on the front that were repaired and no major damages or accidents. Before picking up the vehicle I was told the 12v battery light was on and the tire sensor but it would go away after I drive the car for a few days. The sales representative *******, stated if the lights dont go away, they would replace the battery and that would fix the sensor. I was also told I would be provided with a charger cord for the car the following week when they received new ones. After driving the vehicle the warming signs did not go away. Premium autos *****, said since the car is under warranty, I can take it to the dealer instead. When I called back about the charger cord, my calls were ignored for a week. After, I told them I will come in person, they sent a text stated theyre no longer providing charger cords. Today 10/30/24, I went to the ***** dealer because the trunk would not fully close. They stated the car at some point had been hit and the trunk has a dent that makes it curve and thats why the trunk would not fully close. I also noted the wind shield wiper fluid not working. ***** dealer filled up the fluid and all the fluid drained out immediately. Premium autos never let me know about the trunk damage or the damages to the wiper fluid reservoir. I tried contacting Premium Autos and was ignored again. Premium Autos, has not tried to contact me to resolve any issues. They falsely advertised that this vehicle was in good condition and after purchasing the vehicle, I had to take it to dealers twice for repairs and I am now making my third appointment for repairs. The dealer advertised a $4k rebate but did not state, the purchaser of the vehicle will not receive the rebate. The dealer took down my SSN and applied for the rebate to come back to them, giving themselves additional 4K profit on top of the final cost I paid.

  Business Response

  Date: 10/30/2024

  I understand your frustration and disappointment regarding your recent experience with Premium Autos ***** and the issues you've encountered with your Tesla Model 3. Regarding the charger, You need to come in person to pick up the charger cord, we are not able to ship them due to costs. The $4000 rebate was part of your down payment we did not take extra, it goes towards the total cost of the vehicle. If you anymore concerns please reach out to us.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction was march 30th 2024, bought a dodge durango from premium autos in norco ca, car needed a part of the door to be replaced, was promised that auto shop was going to take care of that after they buy the part and get it replaced and it was included in the price. its been close to 6 months and no one has reached out. was in comunication with the sales guy and he advised once that they were working on it but since then stopped replying. ****** was the sales man name. i was provided a due bill for the part. i want my part to get replaced as promised in the deal. also a extra key was promised for the vehicle and no attemps on fixing this issue have been made.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 06/08/2024 - I put 15,000$ down payment for a 2020 ******** e350 -I was provided sales contracts and signed everything, dealer calls me back after 11 days and tells me the deal didnt go through and wanted me to find a co singer, couldnt find a do signer so decided to return the vehicle, when I returned the vehicle they kept trying to save the deal k told them no I rather just return it and they ended up charging me $1,400 for the time I had the vehicle. -they dont want to resolve they told me to hire a lawyer and take them to court -vehicle was also damaged and not stated in car fax or from the dealer, I took it to ******** because a bunch of malfunctions kept popping up and they advised me it was in a big accident and both front and back bumper were replaced very badly and wires were torn apart which voided the warranty I paid for.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Premium Autos listed a 2012 VW Golf for sale for $5,495. When we went to purchase the car they added $999 to the price of the car for an "Anti Theft" device. We told them we didn't want the device and they informed us that this not negotiable. Nowhere in the advertisement did it say that the anti theft device would be added to the price of the car causing the advertised price to be false.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trade in vehicle date September of 2023.Since this date the vehicle that was traded we have been contacted by *** for a parking ticket on sweeper day.Today we got a call from "AAA" indicating that vehicle was in an accident.They advised of the person filing a claim. When looking into *** we found that the new registered owner was filing a claim for an accident.Registration on this vehicle continues to be a bit sketchy.we have resorted to visiting the *** in person to ensure correction on registration.

  Business Response

  Date: 04/30/2024

  We are sorry to hear about the inconvenience you've experienced since trading in your vehicle in September 2023. It sounds like there have been some unexpected issues with the registration and incidents related to the vehicle after the trade-in. It's definitely frustrating to be contacted about parking tickets and accidents involving a vehicle you've already traded in. Please reach out to us at **************. A release of liability form for your trade in is attached.